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10 Jan 2014  |  Latin America

Hot TopicThe Status of Carrier Wi-Fi Deployment in Brazil

Mobile Broadband Growth Pushes Carriers to Offloading Strategies while ISPs Look to Add Value to Fixed Broadband Offers

This research service focuses on analyzing the deployment of public Wi-Fi networks by Brazilian wireless operators. The key focus areas of the research are as follows: the main trends for carrier Wi-Fi deployment, hotspot market shares and forecasts, and public Wi-Fi business models. The study provides quantitative information for the base year 201...

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10 Jan 2014  |  Latin America

IBM Information on Demand 2013

Highlights from IBM's 2013 Event

IBM presented, November 3-7, several new updates and solutions during its Information On Demand event. This Hot Topic presents the main announcements from the analyst's perspective.

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17 Jan 2014  |  Latin America

Insights into Big Data and Analytics in Brazil

From a Nascent Market in 2013 to a Billion Dollar Industry in 2018

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

USD 2,450.00

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20 Jan 2014  |  Latin America

Hot Topic—Data Communications Market Trends in Latin America

Case Studies of Top Participants and the Role of Value-added Services

This research study analyzes market trends for data communication services in Latin America. Value-added and Internet technology services provided over data communications networks are identified and examined, and growth opportunities are provided. Further, this study analyzes the main case studies in Latin America of the following major participan...

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21 Jan 2014  |  Latin America

Hot TopicOpportunity for Information Technology (IT) Companies in the Brazilian Healthcare Market

How IT Trends are Reshaping the Healthcare Industry

The Brazilian healthcare market has been driven by factors such as growth of chronic diseases, increased public and household expenditures, and fast adoption of technologies. As a result of these dynamics, healthcare institutions are pursuing process efficiency and improvements in workflow in order to deal with the increasing demand for services, w...

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22 Jan 2014  |  Latin America

Hot Topic—M2M Status in Latin America

How to Reap the Potentials of M2M Communications: Invest, Partner, and Grow

With average mobile penetration above 120% in Latin America, carriers have turned their attention to machine-to-machine (M2M) as a new revenue source. This study analyzes the current status and future outlook of the cellar M2M connectivity segment in key Latin American markets (Argentina, Brazil, Chile, Colombia, Mexico, and Peru). It analyzes new ...

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13 Feb 2014  |  Latin America

Unified Communications and Collaboration (UC&C) in the Cloud in Latin America

Mobility and Video Drive UC&C in the Cloud

The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...

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Unified communications as a service (UCaaS) is gaining traction in the Latin American enterprise space. During 2013, a small number of carriers began going to market with UCaaS and achieved some client wins. Those already offering UCaaS claim that growth prospects are very good and are convinced that this is the path to follow. There is still much ...

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20 Feb 2014  |  Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

Domestic Business Drives Growth in a Highly Concentrated Market

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue...

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20 Feb 2014  |  Latin America

Contact Center's Customer Experience in Brazil

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management

The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has b...

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Showing 1-10 of 45