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20 Dec 2006  |  North America

Contact Center Outsourcing End-User Survey

This end-user survey presents adoption statistics for the contact center outsourcing market. Future outsourcing plans and preferences are also discussed. The results are based on a web-based survey conducted by Frost & Sullivan.

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The underlying objectives include: 1) To understand Enterprise and vertical market network security budget allocation. 2) Identify the key security concerns of the enterprises in terms of viruses, spam, e-mail, denial of service attacks etc. 3) Measure importance of select marketing mediums on the enterprise decision making process. 4) Plans to ad...

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14 Dec 2007  |  North America

North American Contact Center Applications Markets

This research study provides market size, market share, forecasts and breakdown of the North American contact center applications market by application, contact center size, and industry vertical.

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Small/Medium size Enterprises' Network Security Risks.

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This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excludi...

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The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed dow...

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29 Jun 2011  |  North America

North American Contact Center Systems Market

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

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24 Nov 2011  |  North America

2011 U.S. Cyber Security

How State and Local Governments are Protecting Information and Service Assets

This study covers the US market of cybersecurity within state and local government, examining applications, mobile devices, outsourcing, and procurement of cybersecurity trends. In addition, this study provides a broader understanding of how state and local governments are taking proactive actions to protect their organizations from cyber security ...

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07 Dec 2011  |  North America

2011 United States Corporate Use of Social Media

The Implication of Social Media at Different Corporate Levels and Environments

This studys research objective was to gauge the usage trends of social media within a business context in the U.S. companies. The data was collected in May 2011, using web-based survey. The sample consisted of 2,006 users of social media technologies. Social media has already solidified its position in the business environment. Nearly 80 percent ...

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27 Dec 2011  |  North America

Customer Contact Experience Benchmarks - Telecom, Cable, and Satellite Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the telecommunication industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1389. Companies be...

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Showing 1-10 of 37