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Real business value comes from leveraging relationships. Historically companies have tried to attract clients through product innovation and branding. Now with technology and a disloyal market, new challenges arise. The opportunity lies in creating significant customer experiences to reduce the cost of sale and maximize profitability. Customer R...

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04 Feb 2004  |  North America

Webconferencing - Managing the Dispersed Enterprise

USD 500.00

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22 Sep 2004  |  North America

U.S. Sleep Service Providers Benchmarking Study

 

The purpose of this benchmarking study was to collect detailed, highly specific operational data from sleep service providers across the United States. Specific metrics available as result of this research include: Operations, Accreditation , Studies, Staffing, Scheduling/Claims/Billing, Backlogs, Turn Around Time and Follow-up, Referrals, Frequen...

USD 499.00

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09 Jun 2005  |  North America

ScanSoft or Nuance? Or ScanSoft & Nuance?

In this Insight, we discuss ScanSofts acquisition of Nuance and its impact on the speech technology and solution marketplace.

USD 500.00

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30 Jun 2005  |  North America

IP Contact Center Trends - Market Insight

The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetrat...

USD 595.00

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29 Aug 2005  |  North America

Insight - Multi-channel Marketing

Organizations are looking to be more effective in reaching their target customers. The old methods of untargeted, shotgun advertising not longer work. How do companies approach marketing clients with multiple channels to choice from? Which work best and how should they be integrated. This Insight covers each of these topics along with recommendatio...

USD 495.00

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In order to address the security posture of electric utility companies, the North American Regulatory Commission (NERC) has created the Critical Infrastructure Protection (CIP) Cyber Security standards. The standards are far reaching and cover a wide variety of cyber security areas including policies, configuration management, log aggregation, an...

USD 500.00

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The Canadian Automotive Industry is faced with challenging business conditions.Persistent excess capacity,sluggish motor vehicle demand,rapid consolidation of major automakers,appreciating Canadian dollar, rising energy prices, political instability,and policy changes are some of the key growth determining forces for its automotive industry.This Co...

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