Display search results for ** instead (38 products)

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20 Aug 2012  |  North America

Customer Contact Experience BenchmarksPC Manufacturers Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1760. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

27 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksMulti-Channel and Cross-Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for various industries across contact channels including: live agent phone, IVR, e-mail, chat, and Web self-service. A Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=...

USD 10,000.00

USD 7,500.00 save 25 %

28 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksTelecommunications Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the PC manufacturers industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=2156. Companie...

USD 10,000.00

USD 7,500.00 save 25 %

25 Sep 2012  |  North America

2012 Customer Contact Experience BenchmarksUtility Providers Industry

Assessing the Customer Contact Experience in the United States

The objective of this research service was to assess customer contact experiences in telephone-live agent and interactive voice response (IVR), e-mail, Web site chat with live agent, and Web site self-services. This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and custo...

USD 10,000.00

USD 7,500.00 save 25 %

26 Nov 2012  |  North America

Impact of Social Media on External Communications in the U.S. Corporate Environment

The Implications of Social Media Use on External Communications

The customer research study investigates the use of social media by individuals and organizations. Individuals use social media on a personal level more often than as a part of the organizations for which they work. Organizations, on the other hand, are increasing their usage as they begin to understand social media benefits, such as lower expenses...

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USD 7,500.00 save 25 %

26 Dec 2012  |  North America

Evolving IT Security Trends and Challenges Within Todays Organizations

IT Decision Makers’ Perspective

The customer research study investigates the IT security trends and challenges within todays organizations. In particular, it investigates deployment status of a variety of solutions, it explores which security solutions are being outsourced to managed security service providers (MSSPs), and it aims to understand the top security priorities within...

USD 10,000.00

USD 7,500.00 save 25 %

20 Dec 2006  |  North America

Contact Center Outsourcing End-User Survey

This end-user survey presents adoption statistics for the contact center outsourcing market. Future outsourcing plans and preferences are also discussed. The results are based on a web-based survey conducted by Frost & Sullivan.

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USD 7,500.00 save 25 %

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excludi...

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USD 7,500.00 save 25 %

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed dow...

USD 10,000.00

USD 7,500.00 save 25 %

27 Dec 2011  |  North America

Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for health insurance, auto insurance, banking, airlines and telecom industries across the following contact channels: live agent phone, IVR, email, chat, and web self-service. A web-based survey meth...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 21-30 of 38