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29 Dec 2011  |  North America

Customer Contact Experience BenchmarksHealth Insurance Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the health insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1157. Com...

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29 Dec 2011  |  North America

Customer Contact Experience BenchmarksAuto Insurance Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the auto insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1232. Com...

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USD 7,500.00 save 25 %

30 Dec 2011  |  North America

Customer Contact Experience BenchmarksBanking Industry

Assessing the Customer Contact Experience in the United States

This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the banking industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1527. Companies benchm...

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29 Jun 2011  |  North America

North American Contact Center Systems Market

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

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Small/Medium size Enterprises' Network Security Risks.

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The underlying objectives include: 1) To understand Enterprise and vertical market network security budget allocation. 2) Identify the key security concerns of the enterprises in terms of viruses, spam, e-mail, denial of service attacks etc. 3) Measure importance of select marketing mediums on the enterprise decision making process. 4) Plans to ad...

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14 Dec 2007  |  North America

North American Contact Center Applications Markets

This research study provides market size, market share, forecasts and breakdown of the North American contact center applications market by application, contact center size, and industry vertical.

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24 Aug 2016  |  North America

2016 Buyers' Guide—On-premises UC Platforms for SMBs

A Deep Dive into Twelve Prominent Solutions

Not all customers, locations or users will move to cloud communications services. There are valid reasons to deploy UC solution on the customer premises. This Buyers' Guide overviews capabilities available with the flagship SMB platforms offered by North America's leading UC platform vendors. Details include: development direction, scale, performan...

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Showing 31-38 of 38