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06 Apr 2016  |  Africa
Focus on Strategic Provider-Customer Partnerships, Transport and Logistics and Retail Industries Offer Highest Growth Potential
Managed Services, one of the largest ICT cost components for South African enterprises, is an area that is poised for healthy growth over the next five years. However, the South African market is facing increased levels of competition with both local and global participants vying for key contracts. The greatest chance of success in this highly com...
11 Mar 2016  |  North America
Cloud ERP System Providers to Leverage Demand for Agile, Feature-rich, OPEX Pricing Models
Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...
09 Mar 2016  |  Asia Pacific
Cloud and Internet of Things (IOT) to Drive Fastest Growing ICT Market in Asia Pacific
Singapore's ICT market is quite mature and growth in most of the sectors has become stagnant. Internet of Things is one of the sectors which is still in the stage of infancy and has the potential to change the landscape of the overall Singapore ICT market. In the cloud and data center market, competition between local and global service providers i...
17 Mar 2016  |  Asia Pacific
Transformation Initiatives Push Demand for More DCS
Singapore is one of the most mature markets in the world when it comes to Data Centers (DCs). Singapore, as a country, is considered very secure and also has extremely well-connected infrastructure that provides a lot of boost to the DC industry. As most of the big data center participants have opened a data center in Singapore, it is considered to...
24 Feb 2016  |  Global
Cultural and Business Shifts Creating Enormous Opportunities and Equally Formidable Challenges, Social Media Storms to Forefront as New Channels Seek to Improve Customer Experience
The world of customer care is changing faster than most companies can keep up with, and that is both a challenge and an opportunity. Customers today expect companies to know a lot about themtheir preferences, needs, past behaviors, priorities, and expectations. But they also expect companies to act on that information to significantly improve the ...
17 Feb 2016  |  Europe
Amidst Shifting Corporate and Consumer Cultural Dynamics, Role of Millennials and Brand Strategies will be Key to Excelling in Rapidly Transforming Customer Contact Landscape
WThis Market Insight examines the BPO providers in Europe that were recognized by Frost & Sullivan as skillfully negotiating this changing customer contact landscape throughout 2015: Atento, SNT Deutschland, Teleperformance, Transcom, and Webhelp
12 May 2016  |  Europe
Savvy Consumers Motivate Development of New Technologies, Augmented eLearning, Blockchain and Consumer Micro-income Streams on Fast Track
Frost & Sullivan has identified key trends for the European software industry based on its recent study “The Top 16 Predictions for 2016.” The dramatic shifts highlighted throughout the prediction categories all involve a key theme—change driven by Mega Trends. The study provides a trend analysis on each prediction in the market that is expe...
01 Jun 2016  |  North America
Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key
Today’s customers are not just going online or into stores to shop. They are going omnichannel: ordering online and picking up in-store, as well as having items delivered to their stores. They also are “showrooming” and “webrooming” on their mobile devices. While the retail industry has talked about providing excellent omnichannel custo...
02 Jun 2016  |  North America
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies
North America’s employers are facing a double-edged sword. The strengthening economy is generating new business that is prompting many of them to hire more workers. But as the economy and businesses grow, so too may labor costs as a result of stiffer competition for quality staff. And what of productivity? Consequently, employers are looking to...
02 Aug 2016  |  Africa
A Growing Opportunity for Managed Services and Communication Service Providers
In the face of rising cyber security threats to enterprises, the market for managed security services (MSS) is attracting attention from technology providers. The Internet of Things, Big Data, and consumer protection acts are among the leading trends influencing the market. This research service provides an analysis of South Africa’s MSS market. ...