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20 Dec 2016  |  North America

North American Cellular Carrier Overview for the Internet of Things, 2016

The Role of Carriers Evolves from Connectivity Providers to Supporting Solution Providers in Larger IoT Ecosystems

The Internet of Things (IoT) market landscape has changed significantly over the past 2 years. Since the transition from machine-to-machine (M2M), the focus has changed from connecting devices to building an ecosystem to manage devices, derive actionable data, and use this data to make decisions, all while protecting data from point of capture to p...

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01 Sep 2016  |  Global

Blockchain Applications in the Healthcare Industry

A New Data Infrastructure for Interoperable Services and Secure Records

The healthcare industry is primed for a radical rethink of its digital infrastructure. The current infrastructure does not support the security or interoperability requirements of connected lives. Blockchains can provide technology solutions to these challenges: interoperability, integrity and security, and portable user-owned data. Several innovat...

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17 Oct 2016  |  Global

Opportunities in Mobile Device Security

Strong Demand Will Rise From Fintech Companies Driven by the Need to Better Secured Hardware and Software Applications

Financial services organizations have developed a strong expertise in cyber security. The ecosystem has long protected physical networks and legacy systems with traditional managed security services (MSS). Furthermore, IT infrastructure has been divided in different sub areas (front, middle, and back offices) with the aim of minimizing the risk of ...

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05 Oct 2016  |  North America

Digital Transformation Meets the Contact Center

What Companies Need to Know to Survive in a Digital World

Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and ...

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26 Oct 2016  |  North America

Intelligent Solutions for Successful Selling

Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling

Sales intelligence (SI) solutions provide sales reps with customer insights (including context and timing) in order to close more sales in less time. SI, then, helps to turn prospects into customers, and create and build customer relationships. SI is offered standalone and in many products, notably prospecting and sales acceleration software, and w...

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09 Nov 2016  |  North America

Hearing and Acting on the Voice of the Customer

Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab

Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...

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10 Nov 2016  |  North America

Enhancing Omnichannel Agent Productivity

Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

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21 Oct 2016  |  Asia Pacific

Asia-Pacific Network Security Market Q2 2016 Tracker

Strong Market Traction Drives by Rapid Evolving Advanced Cyber Attacks Landscape

The Asia-Pacific network security market recorded a YoY growth of 10.5% in Q2 2016, with Service Provider and Government segments exhibiting sturdy growth. As cyber attacks have become more sophisticated (such as ransomware and advanced persistent threats), enterprises are looking for a security solution that provides a more holistic and specific v...

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17 Nov 2016  |  South Asia, Middle East & North Africa

Commoditization of Indian IT Services—Is Cloud an Opportunity for IT OEMs?

Affordable Infrastructure—the Key to the Growth of Cloud in India

As the number of managed service providers increases and as their offerings are commoditized, IT service providers will move to cloud solutions to bring in new offerings. Cloud solutions are now more than mere support solutions; they impact businesses directly and create new opportunities for growth. OEMs have identified the key areas of impact and...

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10 Nov 2016  |  North America

Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

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Showing 31-40 of 59