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The Asia Pacific Contact Center Applications Markets CY2008 study covers 8 application segments, namely, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Outbound Systems (OB), Call Monitoring Systems (CM), Workforce Management Systems (WFM), Speech Technology (ST) and Multimedia Systems (MM)...

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This research service analyzes the Asia Pacific managed security services (MSS) market through consultation with the major managed security service providers (MSSP) in the region. Three key service segments are included :- hosted security services, customer premises equipment (CPE)-based management/monitoring services, and assessment services. Alth...

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USD 18,750.00 save 25 %

The Asia Pacific market has a set of mature and growth markets where contact center applications are at different stages in their lifecycle. Mature contact center markets such as Australia, Japan, South Korea, Hong Kong and Singapore, saw great traction for IP based contact center solutions and other sophisticated applications such as Speech, Multi...

USD 25,000.00

USD 18,750.00 save 25 %

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