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26 Sep 2013  |  North America

North America Hosted Contact Center Market

Exceeding On-premises Product Sales for the First Time

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...

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25 Sep 2013  |  North America

Internet Commerce: Changing the Retail Dynamic

 

This paper examines the state of Internet commerce, with particular attention to the consumer retail space. It will be of special interest to network operators and those companies who supply them technology.

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This report focuses on the problem of content management, as revealed by recent surveys, and the impact that this has on consumer consumption habits. In particular, some attention will be given to the perceptions of consumers: what is limiting their ability to use the HD TV to its ultimate potential? The paper then explores the ways in which a smar...

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In this report Stratecast examines the state of Wi-Fi: the ways in which consumers currently use it, both in the home and on the move; the Wi-Fi value proposition; and the new idea of targeted broadband access. Significant market players in the areas of network operations, hot spot deployment and enabling technology will also be examined.

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This report offers a five-year market forecast of the overall billing market, identifies the overall billing industry leaders, and highlights billing solution leaders by revenue within the following regions: North America (NA); Mexico, Central America, Caribbean, and South America (LATAM); Europe, Middle East and Africa (EMEA); and Asia-Pacific (AP...

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This report describes the changes in todays CSP marketplace that require a keener focus on the customer experience. It places the significance of billing systems upgrades in a broader picture, to reflect on the needs of not just the CSP billing marketplace but accommodation of the requirements from changing business models that engage with other i...

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This Stratecast report focuses on why companies must embrace the integration and convergence of data intelligence tools with marketing automation systems. The report also examines how marketing automation vendors and their customers are integrating digital intelligence today.

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05 Sep 2013  |  North America

Big Data and Content Management: A Perfect Storm

 

This analysis provides background and fundamentals of Big Data and content management. In addition, Stratecast shares its perspectives on the integration and convergence of data intelligence toolsBig Data management and analyticswith content management systems (CMSs). We also examine how CMSs use digital intelligence tools, and how each market co...

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19 Aug 2013  |  North America

2013 Global Smart Card Forecaster

Banking and Public Sectors to Drive Growth in the Next 5 Years

A burgeoning demand for chip-based payment cards and electronic documents fuel the growth in the smart card market. Although the SIM card market is slowing down in terms of unit shipment and revenue, the migration to the EMV standard and the digitalisation of public services is resulting in a greater demand for smart cards in the payment industry a...

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06 Aug 2013  |  Global

Innovations in Biometrics for Consumer Electronics (Technical Insights)

Nine Pronged Technology Evaluation

This research service covers key biometric technologies and applications in the consumer electronics sector. Applications enabled by biometric technologies that are expected to have high impact in the near-term and medium-term are captured in the research service. It also covers various dimensions that shape biometrics for consumer electronics mark...

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