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17 Sep 2021  |  Latin America

Latin America in the Post-pandemic World

IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities

This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...

USD 4,950.00
16 Sep 2021  |  Global

Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic

Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls/l...

USD 4,950.00
09 Sep 2021  |  Asia Pacific

Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services  Market Growth

Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

USD 4,950.00
03 Sep 2021  |  Asia Pacific

Singapore Data Center Colocation Services Growth Opportunities

Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market

Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...

USD 4,950.00
31 Aug 2021  |  Asia Pacific

Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific

Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth

This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employees...

USD 4,950.00
25 Aug 2021  |  

Asia-Pacific Managed Security Services Growth Opportunities

An Evolving Threat Landscape and the Emergence of a Hybrid Technology Infrastructure to Drive the Future Growth Potential of Managed Security Services

This study assesses the Asia-Pacific managed security service (MSS) market from 2020 to 2025. Managed security services are provided by the managed security service provider(s) (MSSPs) to manage and monitor the security posture of their customers IT infrastructure. By availing of these services, client organizations are often able to reduce expendi...

USD 4,950.00
25 Aug 2021  |  Asia Pacific

State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments

During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum

The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...

USD 4,950.00
24 Aug 2021  |  Global

DDoS Mitigation Vendors Enhance Capabilities to Meet Growing Complexity of DDoS Attacks

Analytics, AI and ML Power the Next Generation of DDoS Mitigation Solutions

As part of Frost & Sullivans ongoing research on Cybersecurity, we conducted a deep-dive into the Global DDoS Mitigation market. Distributed Denial of Service (DDoS), among the most common hacker attacks, overwhelms network hosts with invalid requests from 'distributed sources, leading to legitimate requests being lost or ignored in the ensuing mel...

USD 4,950.00
02 Aug 2021  |  North America

Frost Radar™: Low-Code Application Platforms, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

As businesses emerge from the COVID-19 pandemic operating environment, they are caught in a strange position of having to resume former foci (streamlining operations, improving employee productivity, and enhancing the customer experience), but doing so in a wildly different operating environment than they were in 18 months ago. Low-code development...

USD 4,950.00
18 Aug 2021  |  Latin America

Frost Radar™: Latin American Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

USD 4,950.00

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