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11 Mar 2021  |  Global
Hybrid Work and Growing Number of Meeting Spaces Propel Adoption
The $2.75 billion global video conferencing devices market represents a secular growth opportunity driven by the long term, sustainable demand for video meetings to connect remote workers and geographically dispersed teams. Growth in 2020 was primarily driven by adoption from remote workers, digital healthcare and online education. As travel and pr...
01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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17 Sep 2019  |  North America
Gain a Competitive Advantage Using Customer Insights
Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...
01 Jul 2019  |  North America
Continued Growth of Smartphones, Mobile Computing, and IoT
The North American mobile communications industry is defined by high-speed broadband services, continued penetration of advanced mobile devices, encouraging developments in the cellular machine-to-machine (M2M) and Internet of Things (IoT) market, and a resurgence of unlimited mobile plans. The attached tracker presents mobile communication metrics...
17 Dec 2018  |  North America
Learn Critical Success Factors to Gain a Competitive Advantage in a Disruptive Digital Industry
The world is creating 2.5 exabytes of data daily. Every organization needs to access that tidal wave of information to make better, faster decisions—or risks being left behind. We have discovered that IT decision makers find that cyber security, big data and analytics, and data centers are the most impactful for revenue growth and cost reduction ...
08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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24 Aug 2018  |  North America
Survey Shows Shifts in Business App Placement: Managed Services, SaaS, and Co-Lo Steal Share from IaaS
With our recently conducted 2018 Cloud User Survey, some patterns are beginning to emerge. Some workloads initially deployed in the public cloud are now being moved back into a premises data center, in a trend known as “repatriation.” And for the first time, we are seeing a decline in the number of businesses that use cloud Infrastructure as a ...
16 May 2018  |  North America
North American Mobile Enterprise Applications, 2018—A Survey of Customer Preferences, Plans and Impacts
Pervasive Use of Mobile Worker Apps is Driving Digital Transformation, Employee Productivity, and Customer Engagement
The future success of North American businesses rests in large part on their ability to truly mobilize their employees. Smartphones and tablets are not enough--It is the application software those devices enable that increasingly makes the difference between winners and losers in a high stakes economy driven by an ever more demanding customer base....
01 Mar 2018  |  North America
The 10 ODAM companies that Stratecast has chosen as its '10 to Watch' in 2018 are focused on meeting critical business challenges and improving technology enablement functions. These companies are included in our list because they deliver innovative solutions that help CSPs transform operations, address new business needs, and help to improve the c...
12 Sep 2017  |  Latin America
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
USD 6,000.00 save 25 %