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This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...

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The security industry is countenancing a period of evolution. Information security threats and attacks are becoming exponentially sophisticated, communicable and threatening. This is further compounded by the expansion and increasing complexity of current day networks and applications, resulting in the ever growing number of potential vulnerabilit...

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This Network Security TOE provides a snapshot of the emerging security solutions based on machine learning, artificial intelligence, and other new technologies that help companies mitigate threats and defend against todays modern attacks. The innovative security offerings in the TOE help companies in dealing with the challenge of unauthorized netw...

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This edition of IT, Computing and Communications (ITCC) Alert provides a snapshot of the use of artificial intelligence (AI) and machine learning for the banking and financial service (BFS) sector. It highlights key application areas for AI, innovative applications for BFS, key industry initiatives in BFS. The study highlights eight innovative Fint...

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This edition of IT, Computing and Communications (ITCC) TOE provides a snapshot on social media analytics and its impact on business intelligence and decision making. It highlights the key challenges addressed by it and the key benefits it offers to businesses today. The TOE also profiles eight innovative information and communication technology so...

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This edition of IT, Computing and Communications (ITCC) TOE provides a snapshot of some of the key innovations on virtual reality (VR). It highlights a set of innovative VR solutions that are available today and their key capabilities in addressing existing industry challenges across verticals and providing a set of opportunities through new use ca...

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Enterprises are increasingly looking for a pro-active approach to data science and intelligence technologies that can be used to identify trends, learn about a customer, avoid potential risks, and suggest actions as appropriate. Predictive analytics is a form of advanced analytics that can integrate data from a variety of sources, draw accurate ins...

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Computer vision is an inter-disciplinary field that relates to the method of obtaining information from images or multi-dimensional data by building artificial systems. Given that supporting technologies, such as artificial intelligence (AI) and deep learning are developing rapidly, there has been a significant rise in the number of potential appli...

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This issue profiles data visualization in healthcare, a novel development framework for hybrid applications, and business analytics software for sales success.

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