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22 Feb 2013  |  Latin America

Brazilian IT Spending Trends - Finance

Technologies and Trends in the Financial Market

The objective of this study is to provide an overview of the Brazilian financial market and analysis that focuses on the use of technologies that enhance customer experiences and increase operational efficiency. This research analyzes the scenario of the Brazilian financial market as well as the main drivers and restraints. It also covers the effor...

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13 Feb 2013  |  Latin America

The Hosted Contact Center Applications Market in Latin America

The Key to Increasing Business Productivity Fast and Easy

Latin American contact centers are supported by premises-based contact center applications; nevertheless, hosted services are emerging as an alternative solution. These services are owned and operated by third-party providers. This market insight analyzes the current hosted contact center applications market in Latin America. It examines key main d...

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07 Feb 2013  |  Latin America

Brazilian IT Spending TrendsRetail

How Technology is Redesigning the Retail Industry

This study aims at providing an overview of the Brazilian retail market, focusing on IT providers standpoint. It outlines the main retail market drivers and restraints as well as provides an overview of the main technologies deployed in this industry. Moreover, this market insight analyzes IT vendor offerings for the retail market by providing key...

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05 Feb 2013  |  Latin America

Customer Service Experience Benchmarks in Latin America

How Social Media Is Changing The Game and What Companies Can Do to be Prepared

The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research...

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28 Sep 2012  |  Latin America

Brazilian IT Spending Trends: Education

Bridging the Gap between Students and Educational Institutions

This study discusses the major industry and market dynamics as well as technology trends that are shaping the education industry in Brazil. It covers both public and private superior and basic institutions including universities, schools, preparatory courses, and technical schools, while driving growth. Market drivers and restraints, main IT provid...

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05 Sep 2012  |  Latin America

Brazilian IT Spending Trends: Energy

The Impact of Automation and Business Intelligence in the Results of Power Utilities

The Brazilian power utility market has been attracting the attention from major IT vendors due to the high level of investments being received in the last few years. This study aims at analyzing the main features of the Brazilian power utilities market, including market drivers, restraints and trends. It also provides competitive profiles for the m...

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30 Aug 2012  |  Latin America

Brazilian IT Spending Trends: Healthcare

The Rise of IT in the Healthcare Industry

This study provides an overview of the Brazilian healthcare IT market, focusing on an IT providers standpoint, outlining the market drivers and restraints and the Brazilian healthcare industrys expected revenue from 2011 to 2015. Moreover, this market insight not only provides profiles for the key market participants but it also makes an depth a...

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05 Jul 2012  |  Latin America

Brazilian Endpoint Security: End-User Analysis

This market insight analyses Brazilian residential endpoint users of security software. It covers the market size from 2010 to 2016 and outlines participants market share in 2011. Moreover, the study comprises a profile of the four main companies in the market and provides insightful information regarding to end users preferences, mind share, and...

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30 Mar 2012  |  Latin America

Analysis of the Brazilian Contact Center Outsourcing Services Market 2011

The Evolution of the BPO CRM Industry

The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.

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29 Mar 2012  |  Latin America

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The BPO CRM Industries’ evolution of Colombia and Peru

This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delive...

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Showing 41-50 of 70