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19 Dec 2017  |  North America

Vertical Market Spotlight—IoT in the US Manufacturing Industry, an End-User Perspective

Emerging Growth Opportunities for IoT Service Providers Focusing on Asset Management and Supply Chain Solutions

In the overall Internet of Things (IoT) market, industrial applications have gained the most traction, as traditional systems are in need of automation to collect data and prevent downtime in systems. In the manufacturing sector, applications such as asset monitoring and supply chain or logistics are being implemented globally, as manufacturers see...

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01 Mar 2017  |  North America

RegTech in Financial Services, Global, Forecast to 2020

Advanced Risk Analytics and Regulatory Solutions Driven by Advances in Machine Learning

Regulators around the world have become stricter in their compliance and processes. Rising levels of regulation and challenging regulatory expectations are having significant operational impacts on financial services companies as they require talent, processes, and innovative solutions. RegTech solutions have the potential to make compliance more e...

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14 Oct 2016  |  North America

2016 North America Cloud Contact Center Buyers Guide

Setting the Stage for Digital Transformation

The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a funda...

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19 Mar 2018  |  North America

Internet of Things-based Solutions for Customer Support, US, 2018

Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation

This study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments. Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions. - The research identifies and analyzes drivers and challe...

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23 May 2018  |  North America

Contact Center Market Opportunities for UC Solutions

Bridging the Divide Between the Contact Center and the Enterprise

Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...

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27 Apr 2018  |  North America

Latin America Outlook of the Information Technology Services Market, 2018

Adoption of New Technologies to Drive Innovation in Companies

The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. ...

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11 Jul 2017  |  North America

Banking-as-a-Service to Bring Agility and Flexibility to Financial Services, Forecast to 2023

Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention

Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...

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11 Oct 2017  |  North America

An End User Perspective on Navigating Digital Transformation, North America, 2017

Gain a Competitive Advantage Using Insights from IT Buyers

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Custome...

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27 Sep 2016  |  North America

Qualitative Insights into the Software- and Platform-as-a-Service Markets in Latin America

End-user Perspectives on Adoption, Use, and Satisfaction

The Latin American cloud computing market is growing rapidly. Brazilian companies were the first to make cloud investments, followed by the other big economies–Mexico, Argentina, Colombia, Chile, and Peru. SaaS is the largest cloud market in Latin America, and was the first cloud investment made by several companies in the region. PaaS, on the ot...

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20 Jun 2017  |  North America

Global IoT in Financial Services Market, 2017

Strategic Investments in Effective Customer Engagement Result in Useful Data Insights for Growth

The financial services industry has been remarkably disrupted by innovative technologies and new business models. While the pace of innovation is rapid in financial services, IoT is still at a nascent level in this complex and highly regulated industry. However, the industry now appears to be at a point of articulation as the stakeholders from the ...

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Showing 1-10 of 261