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04 Sep 2020  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations’ growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer e...

USD 4,950.00
02 Sep 2020  |  Global

Digital Trends in the Retail Industry, Global, 2019–2021

Gain a 360 Degree Perspective on Critical Success Factors

The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

USD 1,500.00
14 Sep 2020  |  Asia Pacific

Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...

USD 4,950.00
31 Aug 2020  |  North America

Contact Center Buyers Guide, North America, 2020

Business Agility, Flexibility, and Innovation Present Growth Opportunities in Changing Times

New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

USD 3,000.00
31 Aug 2020  |  Asia Pacific

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

USD 4,950.00
20 Aug 2020  |  North America

Frost Radar™: Hybrid Cloud Management Platform Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

As enterprises increase their use of both cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all infrastructures. Hybrid cloud management platforms have become a necessary tool for efficiently and effectively managing the enterprise IT environment. Operatin...

USD 4,950.00
17 Aug 2020  |  North America

Frost Radar™: Global Threat Intelligence Platform Market, 2020

Benchmarking Future Growth Potential

The growing media attention to cyberattacks and data breaches contributes to raising awareness of cybercrime along with the financial and reputational losses that it causes. Besides, the increasing complexity of cyberattacks highlights the necessity of adopting a proactive, threat intelligence-driven approach to cybersecurity. To secure a modern en...

USD 4,950.00
14 Aug 2020  |  Asia Pacific

Asia-Pacific Network Security Market Q1 2020 Tracker

The Demand for Secure Remote Access Solution will Increase as Secure-access Capabilities are Strengthened to Enable Remote Working

The APAC network security market saw a decline of 7.2% in Q1 2020 due to the COVID-19 crisis. China was the first country to be hit by the current pandemic, and the country implemented lockdown measures in several main cities in Q1 2020. Hence, the market suffered a strong decline of 27.9% in the first quarter. Overall, only the SSL VPN segment exp...

USD 1,500.00
28 Jul 2020  |  Global

Frost Radar™: User and Entity Behaviour Analytics Based on Machine Learning, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

As intrusions employ a wide variety of attack vectors and methods, companies have to seriously consider continuous security monitoring, which provides real-time visibility of users and their devices when they attempt to connect to or work on an enterprise network. Security monitoring gives companies the ability to constantly look over their network...

USD 4,950.00
09 Jul 2020  |  Europe

Frost Radar™: European Customer Experience Outsourcing Services, 2020

Benchmarking Future Growth Potential

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

USD 4,950.00

Showing 1-10 of 2093