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10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

USD 10,000.00

USD 7,500.00 save 25 %

10 Dec 2014  |  North America

2014 North America Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider for Your Contact Center

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

USD 10,000.00

USD 7,500.00 save 25 %

28 May 2014  |  North America

The Effect of Social Media on Communications within the Corporate Environment

Uncovering Usage Prevalence and Methods of Organizational Implementation

The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

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USD 7,500.00 save 25 %

 

USD 6,000.00

USD 4,500.00 save 25 %

17 Nov 2014  |  North America

Professional Security Services in North America

Evasive Malware and Security Skills Shortages Create Demand

Professional cyber security services are value-added security advisory, implementation services, and technical services, such as assessment, benchmarking, design, planning, configuration, and incident response services. Key professional security services segments include security advisory, implementation services, and technical services. This repo...

USD 6,000.00

USD 4,500.00 save 25 %

12 Sep 2014  |  North America

Analysis of the Global SSL Certification Market

Elegantly Solving the Multiple Domain Problem

SSL certificates are an encryption technology used to secure communications between end users and Web sites. Certificate Authorities (CAs) also provide scan and inventory tools to help customers manage their SSL certificates. Management tools are one way CAs are differentiated in this competitive and growing market. This report provides annual ship...

USD 6,000.00

USD 4,500.00 save 25 %

11 Dec 2014  |  North America

North American Broadband Tracker: Third Quarter 2014

 

The total number of North American residential broadband subscribers grew by 330,000 in 3Q 2014, to a total of nearly 104.7 million. Compared to 3Q 2013, total subscriber numbers increased by 3.9% in the US, and by 3.5% in Canada.

USD 4,950.00

USD 3,712.50 save 25 %

22 Dec 2014  |  North America

Analysis of the Global Network Access Control (NAC) Market

More than just NAC

In 2013, network access control (NAC) entered a hot market stage. Frost & Sullivan estimates that NAC global revenues grew 40.5% year-over-year. Continuing strong demand for NAC functionality is expected over the next five years. The primary reason is that NAC is an essential last line of defense against cyber-attackers that see network-connectin...

USD 4,950.00

USD 3,712.50 save 25 %

26 Jun 2014  |  North America

North American Contact Center Systems Market

Growth Slows Down as Companies Migrate to Cloud Solutions

This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...

USD 4,950.00

USD 3,712.50 save 25 %

03 Jul 2014  |  North America

North American Hosted Contact Center Market

Poised to Exceed $2 Billion in Revenues in 2014

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...

USD 4,950.00

USD 3,712.50 save 25 %

Showing 1-10 of 26