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22 Nov 2016  |  North America

Global Electronic Funds Transfer at Point of Sale Terminals Market, Forecast to 2022

Secure and Multi-functional Mobile Terminals Drive Market Growth Across Regions

This study provides an in-depth analysis of the global electronic funds transfer at point of sale (EFTPOS) terminals market. Vendors are aiming to capitalize on global trends driving terminal growth, including cashless payments, mobility, and security. Most of this growth will come from EuroPay, MasterCard, and Visa (EMV) implementation in the Unit...

USD 4,950.00

USD 3,712.50 save 25 %

18 Nov 2016  |  Global

Global Enterprise Lecture Capture Solutions Market, Forecast to 2022

Changing Workforce Dynamics and Stringent Compliance Requirements Drive LCS Adoption

This research covers the global market for enterprise lecture capture solutions (LCS). Detailed global market trend analyses, including market drivers, market restraints, technology trends, vertical analysis, and pricing analysis, are provided in this research. Revenue forecasts are provided for the total enterprise LCS market. The global market ha...

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17 Nov 2016  |  South Asia, Middle East & North Africa

Commoditization of Indian IT Services—Is Cloud an Opportunity for IT OEMs?

Affordable Infrastructure—the Key to the Growth of Cloud in India

As the number of managed service providers increases and as their offerings are commoditized, IT service providers will move to cloud solutions to bring in new offerings. Cloud solutions are now more than mere support solutions; they impact businesses directly and create new opportunities for growth. OEMs have identified the key areas of impact and...

USD 1,500.00

USD 1,125.00 save 25 %

16 Nov 2016  |  Global

Digital Disruption in the Global Financial Services Sector

Innovations Around AI, ML, and Robo-advisory Will Drive Disruptions Over the Next 5 Years

Fintech (financial technology) is disrupting the financial services industry across the globe. As start-ups invade the industry with a slew of solutions that make it easy for consumers to access financial services, the incumbents are also increasing their use of technology and are focusing on innovation - both in-house and external - to improve cus...

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15 Nov 2016  |  Global

Global Enterprise Learning Management Systems (LMS) Market, Forecast to 2022

Changing Workforce Dynamics and the Need to Address High Attrition Rates Drive Adoption as Companies Look to Provide Opportunities that Help Employees

Enterprise learning management systems (LMS) serve as an excellent means to deliver multimedia and interactive course content to today’s generation of digitally connected employees. The global LMS market crossed $1.63 billion in revenue in 2016 and is expected to grow to $3.20 billion at a compound annual growth rate (CAGR) of 11.9%. This market ...

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11 Nov 2016  |  South Asia, Middle East & North Africa

A Country & Industry Analysis—Sri Lanka Information Technologies (IT), 2016

Low Computer Penetration and Burgeoning Skilled Workforce to Provide a Boost to the IT Sector

With a mere 5% penetration of personal computers and a fast growing talent pool of English speaking workers with sophisticated technical skills, Sri Lanka is emerging as a prime destination for IT and IT outsourcing services. Sri Lanka also enjoys the advantage of a superior business environment and infrastructure over most other low cost emerging ...

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10 Nov 2016  |  North America

Enhancing Omnichannel Agent Productivity

Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

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10 Nov 2016  |  North America

Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

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10 Nov 2016  |  North America

Customer Experience Strategies

Linking Customer Delight with Operational Efficiencies

This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining opera...

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10 Nov 2016  |  Europe

ICT Spending in Connected Industries

A European SME Perspective

The IT & communications industry continues to invest heavily in communications and IT solutions. Energy and utilities, healthcare, transportation, and manufacturing are also expected to increase ICT spending in the next 5 years. To enable ubiquitous connectivity, large investments need to be made by telecom operators as well as energy and utilities...

USD 4,950.00

USD 3,712.50 save 25 %

Showing 21-30 of 148