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Although process friction has been studied under the guise of different management theories, it has largely been ignored by business; resulting in no standardized means to quantify friction’s existence and impact. This paper addresses this deficiency. In doing so, casting friction as a measure of how things actually work, the efficacy of technolo...

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As Communications Service Providers (CSPs) open their networks to ecosystem partners for digital services delivery, they are also opening their operations to application partners. These partners can help address the growing complexity of assuring services, through innovations in analytics. Ciena, for example, an early adopter of the microservices a...

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This SPIE begins with an objective look at how important getting digital transformation right is for global CSPs, by presenting the results of a recent Stratecast survey. This objective view yields insight into what has been a rather subjective outlook on digital transformation in general, and the role of CSP monetization in particular. The report ...

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18 Apr 2017  |  Africa

South African Systems Integration Market, Forecast to 2021

There is a Growing Opportunity to Partner with Enterprises to Drive their Digital Transformation Strategies

Systems integration (SI) makes up a significant portion of IT budgets in South Africa, as enterprises seek to accelerate their digital transformation. In the absence of an established leading technology platform across all operations, enterprises have mostly opted for best-of-breed systems. As a result, systems integration (SI) spend is being drive...

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Can a network operator be a provider of digital services and engage customers digitally the way many enterprises now run their business? The answer is a surprising and emphatic yes, if the right system updates and business process changes are made. This report explains why digital transformation is about the operations, business management, and m...

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This SPIE assesses the recent trends in private cloud, including customer buying habits and the expected growth of private cloud over the next two years. The report also reviews Joyent’s latest offering, Triton Private Region and evaluates it on its market advantages and customer benefits.

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24 Nov 2017  |  Global

Artificial Intelligence—Potential to Disrupt and Transform Verticals

Diverse Applications of AI Will Drive Growth Opportunities Across Verticals

Artificial intelligence (AI) has long been discussed, but rarely in terms of real-world applications. The past few years have seen a resurgence of the term with applications across industries. In reality, it has existed in many forms and through many approaches over the years. The constant advancement of hardware and breakthrough Machine Learning (...

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29 Nov 2017  |  Africa

African Artificial Intelligence (AI) Market, 2016

Chatbots Central to Developing an Intelligently Automated Service Delivery Model

This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...

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In the Big Data and Analytics (BDA) market, even the largest players in the space, some of which in recent years have spent billions of dollars acquiring smaller BDA players in order to fill out their portfolios, have yet to introduce a unified platform to meet the data management needs of a broad swath of the market. As a result, paralysis by over...

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Enterprises and their Identity & Access Management (IAM) solutions providers, have begun to make system access and identity management a top priority. They have put online interactions on a path to a more secure future, which begins with an expanded and more balanced approach to IAM. This approach recognizes both the challenges and opportunities pr...

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