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The cloud infrastructure market is highly consolidated, with the top three providers holding nearly 85% of the US market. The market leaders have earned their dominance, with scale, product quality, and continual innovation. They have also hampered competition in the market. And yet, the market continues to support IaaS providers beyond the big 3....

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23 May 2018  |  North America

Contact Center Market Opportunities for UC Solutions

Bridging the Divide Between the Contact Center and the Enterprise

Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...

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As the pace of business accelerates, a critical question for businesses is how they can afford to spend time training new employees on company systems and processes. Existing employees also present a problem as new technology is rolled out. When a return on investment (ROI) depends on people using the technology successfully and quickly, the differ...

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Remote browser isolation is one of those emerging cybersecurity technologies where users actually say, “I really wish I had this before as it rewrites how my organization approaches and manages cyber risk.” In this insight we re-cap the product and market progress of four suppliers of remote browser isolation products: Authentic8, Light Point ...

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27 Apr 2018  |  North America

Latin America Outlook of the Information Technology Services Market, 2018

Adoption of New Technologies to Drive Innovation in Companies

The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. ...

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The business approach of San Francisco-based Identity and Access Management solutions supplier, Okta, can be characterized in a single word: straightforward. Okta’s goal is to enable any organization to connect to any technology it needs in order to be successful. This report looks deeper into the Okta platform and the role it plays in helping ...

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In this SPIE, we look at the market need for cloud-based disaster recovery solutions, and clarify service definitions that are sometimes confused in the market. We then examine the Veeam solution, including its capabilities for both enterprises and partners.

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This report looks at the reasons why IDaaS is a growing alternative to on-premises, licensed software for many enterprises; how one leading company in the IDaaS market—Santa Clara, California-based Centrify—is delivering on the potential of this new security option; and why enterprises are making the choice to secure access to their corporate s...

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Dynamic defenses interact directly with attackers. By dynamically intensifying attacker interactions, dynamic defenses confirm the attacker’s purpose, clarify the threat level of each attacker session, and pragmatically contain the attacker’s activities. Operating in real-time and individually with each attacker session, the interaction and con...

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Everyone wants analytic insights to make smarter, faster decisions. But before we reap the benefits of analytics, we must first sow good data. Separating the wheat from the chaff requires effective data preparation: ETL and data mashups, data wrangling, data blending—however you say it or brand it. We assert that, partly as a result of the moun...

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