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08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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02 Nov 2018  |  Global
This Cyber Security TOE provides a snapshot on emerging cyber security solutions powered by artificial intelligence, machine learning, gamification, cloud, blockchain, and IoT-based innovations that help companies protect from threats, data breaches, phishing attacks and defend against modern attacks residing within cloud, endpoints, and various ne...
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02 Nov 2018  |  North America
Stratecast research on the demand for connectivity reflects consumers’ growing appetite, as well as willingness to spend. For network operators, consumers’ deepening dependency on connectivity spells business opportunity. The symbiotic relationship among connectivity, devices, and applications may portend a silver lining for network operators. ...
26 Oct 2018  |  Global
Emerging Business Practices Demands New Technologies
The enterprise network is evolving rapidly with new technologies and business practices such as cloud computing, Software Defined Wide Area Network (SD-WAN), Internet of Things (IoT), and remote and mobile employees. These technologies and practices are eroding the traditional concept of a network security perimeter and generating a plethora of new...
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23 Oct 2018  |  Africa
The Focus on Sensors and Satellite Imaging is Central to the Adoption of Smart Farming Practices
The focus of this study is to identify and highlight African start-ups that drive the uptake of smart farming practices and how farmers can make data-driven decisions regarding crop rotation, planting and harvesting time, soil management, and weather prediction. The study offers an analysis of Sub-Saharan Africa, with additional information on the ...
22 Oct 2018  |  North America
Engaging the Customer and Employee Uplifts the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is drivi...
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19 Oct 2018  |  Global
This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, blockchain, cloud, and data analytics. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as e-commerce, healthcare,...
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12 Oct 2018  |  Global
Diving into Bank of America’s Organization-wide Digital Transformation Strategies and Initiatives
This study covers the digital transformation initiatives of Bank of America Corp (BofA), which operates in more than 35 countries worldwide. It has a legacy dated back to 1904 and is now providing a full stack of retail and corporate financial services to consumers, small businesses, corporations, governments, and institutions. Technology advance...
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12 Oct 2018  |  North America
For global enterprises seeking to standardize on a provider with a hybrid enablement platform that can manage a very wide array of resources, Indian communications provider Tata Communications may be just what the company needs to achieve its hybrid goals. The company’s hybrid enablement platform spans many popular hypervisors and operating syste...
05 Oct 2018  |  North America
In this paper, we present insights from a recent SD-WAN end-user survey on businesses’ mindset regarding three WAN functions while evaluating SD-WAN solutions. The analysis specifically focuses on businesses’ router, firewall and WAN optimization strategies that accompany SD-WAN deployments.