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03 Nov 2021  |  Europe

Europe Customer Experience (CX) Outsourcing Market, Forecast to 2025

AI and Digital Technologies Drive Transformation Growth

This study provides an overview of the European customer experience outsourcing services market. End-user organizations today are desperately looking to automate services and shift into digital their CX strategies - thus taking out cost, streamlining operations, and increasing revenue. The CX services providers need to understand exactly what end-u...

USD 4,950.00

USD 4,455.00 save 10 %

25 Oct 2021  |  Global

Frost Radar™: Global Managed Cloud Services Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Cloud has become an essential foundation for business growth. For enterprises around the world, cloud has unlocked cost efficiencies and increased speed-to-market while providing access to new technologies such as analytics, blockchain and AI. During COVID, businesses accelerated their cloud strategies to gain greater flexibility and agility in dig...

USD 4,950.00
25 Oct 2021  |  North America

Managed and Professional Security Services Market in the Americas, Forecast 2025

IT/OT Convergence, XDR, and Expansion to LATAM to Generate Market Growth

Cyberattacks and data breaches increasingly appear in the news. The recent compromises of SolarWinds, Colonial Pipeline, and JBS did not only draw the attention of cybersecurity professionals but raised concerns among policymakers and the business community. The common thread in these attacks is a high degree of sophistication. Most organizations...

USD 4,950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in process automation and artificial intelligence. The TOE focuses on the application of information and communication technologies in alleviating the challenges faced across various industries such as ...

USD 950.00
21 Oct 2021  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...

USD 4,950.00
21 Oct 2021  |  Europe

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

USD 4,950.00
19 Oct 2021  |  Global

Global Data Monetization Platform Growth Opportunities

AI and Digital Advertising Emerging as Critical Elements for Telcos to Create Differentiation

This Frost & Sullivan research examines the importance of data monetization to drive growth opportunities across various industry verticals. The report identifies 4 channels—data bartering, data brokering, insights bartering, and business intelligence—to provide a clear understanding of the business processes and evolution of data across the va...

USD 2,450.00
14 Oct 2021  |  Global

Frost Radar™: Greater China Distributed Denial-of-Service (DDoS) Solutions Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Distributed Denial-of-service (DDoS) solutions are appliance-based or cloud-based solutions that can detect and mitigate a broad spectrum of DDoS attacks with high accuracy, ensuring network and business services availability and continuity. Nowadays, a customer's digital experience is pivotal to a company's success. The COVID-19 pandemic has ac...

USD 4,950.00
13 Oct 2021  |  North America

Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience

Enhancing ROI, Margin, Conversion, Branding, and Differentiation in Digital-born Businesses

Digital customer journey analytics refers to capturing, aggregating, and analyzing customer data (e.g., frequency of online purchases) on digital channels that allow businesses to understand customers better, improve their experience, and make interactions more meaningful. Digital analytics tools provide organizations with the opportunity to gain a...

USD 2,450.00
13 Oct 2021  |  Global

Ethical AI is Pivotal to the Maximization of the Future Growth Potential of the Global AI Market

Ethical AI Practices and Advisory will be Incorporated in AI Technology Growth Strategy to Maximize Future Market Growth Potential

Artificial intelligence (AI) is transforming organizations, industries, and the technology landscape. The world is moving to the increased adoption of AI-powered smart applications/systems, and this trend will increase exponentially over the next few years. AI technologies are maturing, and the need to leverage their capabilities is becoming a CXO ...

USD 2,450.00

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