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12 Jan 2021  |  North America

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

USD 2,450.00
08 Jan 2021  |  Europe

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

USD 2,450.00
07 Jan 2021  |  North America

North American Mobile Situational Awareness Market is Accelerating Out of Early Adopter Stage

Heightened First-Responder Safety and Effectiveness, Coupled with Affordable Subscription Pricing, Create New Growth Opportunities

This study examines the North American mobile situational awareness market. For the purposes of this study, mobile situational awareness offerings are defined as software solutions that put near real-time information about critical field situations at the disposal of emergency first responder teams via their mobile devices. This information usually...

USD 4,950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as smart buildin...

USD 950.00
24 Dec 2020  |  North America

North America Customer Experience Outsourcing Services, Forecast to 2024

Virtual Agents and Remote Interactions Create New Growth Opportunities

This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...

USD 2,450.00
24 Dec 2020  |  North America

Revolutionizing Future of Care Through Immersive Technologies

Innovations in Augmented Reality (AR) and Virtual Reality (VR) to Transform the Realm of Surgery, Medical Education, and Therapy

The current practice of medical education and methods of performing surgery and therapy suffer from limitations such as scarcity of subjects to practice on, suboptimal surgical precision, and therapy-related issues including medication misuse and ineffectiveness of the drugs to treat the conditions. Moreover, the outbreak of COVID-19 pandemic has ...

USD 4,950.00
23 Dec 2020  |  Asia Pacific

Increasing the Investments to Accelerate the Competitive Intensity in Australia’s Data Center Colocation Services Market

Portfolio Expansion to Ensure Transformational Growth

Australia is one of the growing data center colocation services markets in Asia-Pacific. Despite facing intensifying competition from Singapore and Malaysia, the market in Australia continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly regulated verticals, such as banking, financial services,...

USD 2,450.00
23 Dec 2020  |  Global

Frost Radar™: Global Breach and Attack Simulation Market, 2020

Competitive Pressure from Adjacent Markets and Low Awareness of Breach and Attack Simulation Tools are Key Challenges for Vendors

Businesses embrace digital transformation initiatives, resulting in a dynamic network environment. Therefore, it is crucial to identify security vulnerabilities in real-time. Existing security technologies provide only a snapshot of security risks in the network, thereby providing ineffective risk reduction. Manual security testing approaches are...

USD 4,950.00
22 Dec 2020  |  Global

The State of the Cloud

Results from the 2020 Frost & Sullivan Global Cloud User Survey

The first months of 2020 separated the digitally mature from the pack. In response to COVID-19s economic chaos, including disrupted supply chains; shutdowns in physical facilities; and a shift in priorities from growth to health and safety, the companies best able to pivot were those that were already well into their cloud journeys. Such firms le...

USD 4,950.00
21 Dec 2020  |  Global

Frost Radar™: Cloud Access Security Broker (CASB), 2020

Benchmarking Future Growth Potential

The Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB) and presents this in the Frost Radar™. This measures growth rates in addition to absolute revenues and combines them with several other factors to measure companies performance along the growth axis. Companies are also measured along an innovation axis...

USD 4,950.00

Showing 1-10 of 3592