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22 Dec 2020  |  Global

The State of the Cloud

Results from the 2020 Frost & Sullivan Global Cloud User Survey

The first months of 2020 separated the digitally mature from the pack. In response to COVID-19s economic chaos, including disrupted supply chains; shutdowns in physical facilities; and a shift in priorities from growth to health and safety, the companies best able to pivot were those that were already well into their cloud journeys. Such firms le...

USD 4,950.00
21 Dec 2020  |  Global

Frost Radar™: Cloud Access Security Broker (CASB), 2020

Benchmarking Future Growth Potential

The Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB) and presents this in the Frost Radar™. This measures growth rates in addition to absolute revenues and combines them with several other factors to measure companies performance along the growth axis. Companies are also measured along an innovation axis...

USD 4,950.00
18 Dec 2020  |  Europe

AI-powered Voicebots Turbocharging European Customer Journeys, 2020

Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

USD 2,450.00
17 Dec 2020  |  North America

Frost Radar™: Latin America Managed Public Cloud Service Providers, 2020

Benchmarking Future Growth Potential

Cloud migration—specifically, migrating legacy applications and data to a cloud environment—has become one of the top hindrances companies face when planning and implementing a cloud strategy. This is due to a number of reasons, both technical and non-technical, including the physical challenge of moving vast amounts of data to the cloud; incom...

USD 4,950.00
16 Dec 2020  |  Global

Strong Domestic Demand Powers India’s Customer Experience Outsourcing Services Market, 2020–2026

Demand for Cost Savings, Business Flexibility, and Low Operation Costs to Ensure Transformational Growth

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00
16 Dec 2020  |  Asia Pacific

Automation and Omnichannel Fuel South Korean Customer Experience Outsourcing Services Market, 2020–2026

Lower Cost Benefits, Business Flexibility, and Access to Skilled Talent to Support CX Outsourcing Growth Strategies

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00
16 Dec 2020  |  Asia Pacific

Digital Channels and Automation Fuel New Zealand’s Customer Experience Outsourcing Services Market, 2020–2026

Lower Cost Benefits, Business Flexibility, and Access to Skilled Talent to Bring About Transformational Growth in CX Outsourcing

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00
16 Dec 2020  |  Asia Pacific

Outstanding Customer Engagement Fuels Indonesia’s Customer Experience Outsourcing Services Market, 2020–2026

Lower Costs, Business Reslilency, and Access to Skilled Talent to UsherTransformational Growth

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00
16 Dec 2020  |  Asia Pacific

Growing Adoption of Digital Channels Powering Asia-Pacific Customer Experience Outsourcing Services Market, Forecast to 2026

Focus on Lower Costs, Business Resiliency, and Deeper Customer Engagement will Ensure Transformational Growth

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 15,000.00
16 Dec 2020  |  Asia Pacific

Strong Onshore Demand Powers China’s Customer Experience Outsourcing Services Market, 2020–2026

Digital Channels and Automation Drive China’s Customer Experience Market

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00

Showing 11-20 of 3594