Search results for '**' (3664 products)

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07 May 2021  |  Latin America

Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean

The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

USD 4,950.00
13 May 2021  |  North America

IoT Start-up Tracker—Digital Retail

Seamless Integration Between Offline and Online Creates New Growth Opportunities

The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up...

USD 2,450.00
11 May 2021  |  South Asia, Middle East & North Africa

Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021

Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI

This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...

USD 4,950.00
11 May 2021  |  Latin America

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

USD 4,950.00
07 May 2021  |  Asia Pacific

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

USD 4,950.00
07 May 2021  |  Asia Pacific

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

USD 4,950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, conversational intelligence, and analytics. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across ind...

USD 950.00
30 Apr 2021  |  North America

Sentiment Analysis Tools are Redefining the Global Voice of the Customer (VoC) Market

Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience

Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the customer (...

USD 2,450.00
27 Apr 2021  |  Global

Frost Radar™: Global Email Security Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

The Frost & Sullivan report analyzes the global market for Email security and presents this in the Frost Radar™. This measures growth rates in addition to absolute revenues and combines them with several other factors to measure companies performance along the growth axis. Companies are also measured along an innovation axis. Companies plotted on...

USD 4,950.00
27 Apr 2021  |  Global

Frost Radar™: Workforce Identity and Access Management, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

As part of Frost & Sullivans ongoing research on Cybersecurity, we conducted a deep-dive into the Workforce Identity and Access Management (IAM) market. Frost & Sullivan defines Workforce IAM as a framework that controls and manages employee identities and access as well as policies across IT infrastructures to protect enterprises from unauthorized...

USD 4,950.00

Showing 1-10 of 3664