Outsourcing helps organizations navigate the challenging competitive environment. It has evolved from being a resource expansion and cost arbitrage solution to a process that drives business outcomes and creates value for customers. This Frost & Sullivan study presents forecasts for the global business process management (BPM) services market from ...

With over-4000 pharmaceutical players, China is the second largest pharmaceutical industry globally. Although highly fragmented, global pharma and biopharmaceutical players such as Novartis, Novo Nordisk, and AstraZeneca, have a significant hold capturing at least 8-10Percentage of the market. The market being highly dependent on its distributor ne...

This study of marketplace operations inside cars is an introduction of a new business model that places merchants and their products such as fuel, quick service restaurants (QSR), parking, toll payment, ticketing and their services such as reserving, ordering, picking-up and paying from the vehicle head unit or aided by virtual assistants into the ...

This tracker helps understand the directions a country is taking in terms of ICT markets, smart cities and community services. It profiles 6 key European markets in terms of three sets of indicators, which cover the countrys socio-economic profile; the evolution of ICT such as smartphones, tablets, cloud computing, superfast broadband and LTE; and...

Businesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, and reduce costs. However, they also face various challenges that prevent them from investing in enterprise communications and collaboration technologies or that delay their investment decis...

This research service provides an analysis of the data communication services markets in Latin America, covering six main countries: Argentina, Brazil, Chile, Colombia, Mexico, and Venezuela. An analysis of the market size, drivers and restraints, market forecasts and competitive analysis can be found. The study examines the current structure of th...

The objective of this research service are to assess North American C-level executives attitudes and strategic plans regarding their personal and their organizations use of communications and collaboration products and services. In support of this primary objective, this research also measures awareness of communications and collaboration tools a...

This research services covers the Latin American mobile enterprise services market and examines key drivers and restraints for growth, mobile communications, technology, demand, and investigates both the large enterprise and the small and medium enterprise (SME) segments. The Latin American market is also researched across several countries and inc...

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...