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10 Dec 2013  |  Europe
22 Nov 2013  |  Europe
Cloud-based mPayments are Creating Immediate Business Opportunities for mPayment Service Providers
The value of transactions over mobile devices is predicted to grow exponentially over the next five years in Europe. The proliferation of tablets and smartphones are blurring the difference between the traditional online commerce and the mobile commerce markets. In-depth interviews with mobile network operators, card networks, financial institution...
24 Oct 2013  |  Europe
Business Intelligence and Analytics to become the Top Investment Area for Energy Companies
Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...
03 Oct 2013  |  Europe
30 Sep 2013  |  Europe
The Role of ICT Solutions at the Household Level
This analysis investigates why the platform in the home is an important step to win in the smart home opportunity. It also highlights the opportunities for IT and Communications Technologies (ICT) industry as the smart home market evolves to fit in a connected world future. Frost & Sullivan believes that transformation in the energy industry will...
24 Sep 2013  |  Europe
Expected Evolution of Cloud Adoption in the Retail, Manufacturing, and Energy/Utilities Sectors
Globally, enterprises are moving their IT infrastructure to the cloud, aiming to benefit from advantages of scalability and cost. However, the rate of adoption of cloud is varied with some sectors quick to implement the cloud and others choosing a more gradual approach. In this study, Frost & Sullivan discusses the pace of cloud adoption in 3 secto...
29 Aug 2013  |  Europe
Future Directions for Customer Service
All customers are not equal. Some customers are more profitable than others. Therefore, companies need to spend more to serve and retain the profitable customers. In essence, companies should understand the profitability of different segments of its customer base. And yet few companies actually measure the profitability of its different custome...
26 Aug 2013  |  Europe
Finding and Retaining Profitable Customers
Telecom service providers are poised to deliver a positive Customer Experience (CE) if they mobilize their resources to enhance their Customer Understanding (CU) and act on this enhanced understanding to transform their key business processes (such as trouble to resolve, time to market, and lead to cash). Innovation needs to be institutionalised in...
26 Aug 2013  |  Europe
26 Jul 2013  |  Europe