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20 Feb 2014  |  Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

Domestic Business Drives Growth in a Highly Concentrated Market

The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue...

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20 Feb 2014  |  Latin America

Contact Center's Customer Experience in Brazil

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management

The study covers the quality of Brazilian contact center customer service. For example, PROCON state consumer protection bodies are executing national policies at municipal and state levels, while corporate complaint Web sites ReclameAQUI function to provide customers relief in the network world of LinkedIn, Twitter, and Facebook. While a lot has b...

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21 Jan 2014  |  Latin America

Hot TopicOpportunity for Information Technology (IT) Companies in the Brazilian Healthcare Market

How IT Trends are Reshaping the Healthcare Industry

The Brazilian healthcare market has been driven by factors such as growth of chronic diseases, increased public and household expenditures, and fast adoption of technologies. As a result of these dynamics, healthcare institutions are pursuing process efficiency and improvements in workflow in order to deal with the increasing demand for services, w...

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17 Jan 2014  |  Latin America

Insights into Big Data and Analytics in Brazil

From a Nascent Market in 2013 to a Billion Dollar Industry in 2018

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

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10 Jan 2014  |  Latin America

IBM Information on Demand 2013

Highlights from IBM's 2013 Event

IBM presented, November 3-7, several new updates and solutions during its Information On Demand event. This Hot Topic presents the main announcements from the analyst's perspective.

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Showing 11-15 of 15