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09 Dec 2016  |  Latin America

Big Data Telecommunications Market Evolution in Latin America

Growth Opportunities for Latin American Telcos with Big Data Bringing Benefits to Customer Service and Business Strategies

Telcos need to pursue a range of digital opportunities to compensate the decline in the traditional service revenue. Combining insights across service and network performance aligned with telco business targets is the key factor for success. Telcos are starting to recognize that fully automated real-time analytics can accelerate, optimize, and pote...

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13 Oct 2016  |  Latin America

Telecommunications Market's Digital Transformation and Evolution

Technologies to Improve Time-to-Market and Customer Experience, Providing Growth Opportunities for Latin American Telcos

The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals. This resear...

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12 Aug 2016  |  Latin America

Automation and Self Service Market Trends in Latin America

The Race to Cut Costs Without Sacrificing Service Quality

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

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USD 1,125.00 save 25 %

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