Display search results for ** instead (10 products)
13 Dec 2013  |  Latin America
Telcos Spearheading Cloud Computing Adoption by Professionalizing their Business Strategy
Service providers throughout Latin America have been for years investing heavily to include Cloud Computing services into their portfolios. This study focuses on two of the regions main service providers with the most developed Cloud Computing portfolio. Datacenter capabilities, strengths and business strategies are reviewed.
23 Sep 2013  |  Latin America
AWS Event Analysis
This study details the main highlights of the São Paulo AWS Summit 2013 that was held July 30 and attended by nearly 3,000 people. Topics include new services, success stories, and key takeaways. The AWS Marketplace and its services are highlighted, as well as two products, Glacier and Trusted Advisor. Three case studies are also presented. The co...
23 Aug 2013  |  Latin America
Smart Cities, Smart Energy, and Smart Clouds Will Emerge as Key Mega Trends
Smart Cities, Smart Energy, and Smart Clouds represent growing trends in Latin America. This market insight research service provides an overview of how the Smart is the New Green Mega Trend is taking shape in Latin America. Topics covered include how Smart Cities are affecting urbanization, the role the smart grid plays in the Smart Energy trend, ...
17 Jul 2013  |  Latin America
Contact Centers Moving Beyond Traditional Customer Service
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...
USD 2,962.50 save 25 %
03 Jun 2013  |  Latin America
Cloud Computing is Maturing in Terms of Concept Adoption and Knowledge
Cloud computing is a growing method of service delivery over a network. This market insight analyzes the results of in-depth interviews with 121 enterprises in Brazil in 2012. Market awareness and perceptions were gauged. Also, this study provides information on market drivers and restraints, and companies plans for investment in cloud services to...
08 Apr 2013  |  Latin America
Trends and Opportunities for IT in Telecommunication
The objective of this study is to provide an overview of the Brazilian telecommunication market and explore the current scenario, main drivers and restraints, size, and potential growth in order to analyze recent efforts of telecom companies to incorporate new IT services to their portfolios. This study discusses the major industry and market dynam...
22 Feb 2013  |  Latin America
Technologies and Trends in the Financial Market
The objective of this study is to provide an overview of the Brazilian financial market and analysis that focuses on the use of technologies that enhance customer experiences and increase operational efficiency. This research analyzes the scenario of the Brazilian financial market as well as the main drivers and restraints. It also covers the effor...
13 Feb 2013  |  Latin America
The Key to Increasing Business Productivity Fast and Easy
Latin American contact centers are supported by premises-based contact center applications; nevertheless, hosted services are emerging as an alternative solution. These services are owned and operated by third-party providers. This market insight analyzes the current hosted contact center applications market in Latin America. It examines key main d...
07 Feb 2013  |  Latin America
How Technology is Redesigning the Retail Industry
This study aims at providing an overview of the Brazilian retail market, focusing on IT providers standpoint. It outlines the main retail market drivers and restraints as well as provides an overview of the main technologies deployed in this industry. Moreover, this market insight analyzes IT vendor offerings for the retail market by providing key...
05 Feb 2013  |  Latin America
How Social Media Is Changing The Game and What Companies Can Do to be Prepared
The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research...