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27 Dec 2017  |  Latin America

Data Center Services Market in Latin America, Forecast to 2022

Data Center Market Continues Strongly to Support the Digital Transformation Demand

The data center market remains warm due to the migration of on-premises infrastructure to service providers to ensure business continuity, lower operational costs, and increase physical and logical security. Despite the positive scenario, telecom operators still find it difficult to compete with the large data center and cloud service providers. Op...

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15 Dec 2017  |  Latin America

Brazilian Endpoint Security and Network Firewall Market, Forecast to 2021

Threat Complexity Drives Security Awareness in the Market

As companies become more digital, they become more vulnerable. Organizations are pushed to create a holistic security strategy that entails that all devices, processes, and multiple IT environments protect the most strategic asset – the data. The number and the complexity of threats targeting data are on the rise. Threats in the Brazilian market ...

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28 Sep 2017  |  Latin America

Brazilian IT Outsourcing Market, Forecast to 2021

Service Providers are Reinventing Themselves to Meet the New Demands

The Brazilian market for technology services has been readjusted to meet the new demands of the Market, as companies currently require services with high value addition, fast implementation, and more competitive prices. Companies from different industry sectors have different maturity levels and are looking for service providers with knowledge of t...

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17 May 2017  |  Latin America

Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2023

Vendors Still Need to Prove the Value of Their Solutions to Move up the Chain to Larger Organizations

The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened...

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28 Apr 2017  |  Latin America

Brazilian Industrial Internet of Things Market, Forecast to 2021

Rapid Adoption is Expected to Make Revenue Surge to $3.29 Billion

Brazilian Industrial Internet of Things (IoT) market revenue is expected to increase from $1.35 billion in 2016 to $3.29 billion by 2021, at a compound annual growth rate of 19.6%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is...

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02 Feb 2017  |  Latin America

Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2022

Enhancing the End-user Experience will Prove Fundamental to Compete against Cloud-based Solutions

The Latin American enterprise communications platforms & endpoints and video conferencing markets suffered from a challenging economic scenario and increased competition from cloud-based communications solutions. As a result, products shipped to the region as well as the revenue generated decreased in 2016. Enterprise communications vendors are n...

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02 Nov 2016  |  Latin America

Latin American Contact Center Systems Market, Forecast to 2021

Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

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22 Jul 2016  |  Latin America

The Latin American Path to the New Way to Work

Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization

This market insight presents an analysis of the current and future scenario of the new way to work in Latin America and provides strategic growth opportunities for both enterprises and technology solution vendors and providers. The benefits and impact of remote work deployment on companies' results are presented. A detailed analysis and insights fr...

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04 May 2016  |  Latin America

Brazil Omnichannel Strategies, Forecast to 2021

Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

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16 Mar 2016  |  Latin America

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

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Showing 1-10 of 14