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23 Aug 2018  |  North America
Global CSP Monetization and Financial Assurance 2018 Edition: Market Drivers, Forecast, Market Share, and Requirements Analysis
The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM) analyst team has completed its annual assessment of both the global communications service provider (CSP) monetization market and the global CSP financial assurance market. The monetization market includes the key business management functions of: billing mediation, poli...
10 May 2017  |  North America
Technicians Shifting to Digital Platforms
The importance of technicians as customers for part suppliers continues to grow with the continued expansion of the Do-It-For-Me (DIFM) channel in the US automotive aftermarket. Although the aftermarket is a mature and stable channel in the United States, market trends such as digitization and private labeling are steadily transforming how technici...
USD 15,000.00 save 25 %
30 Sep 2015  |  North America
Opportunities in the Automotive Tools Market
This report aims to understand the automotive tools industry through automotive technicians since 2007 and identify market opportunities. The most commonly purchased auto tools within the last year are hand tools, closely followed by the power tools purchase rate. Tool storage devices have the lowest rate, which is most likely because of their purp...
USD 16,875.00 save 25 %
09 Jul 2015  |  North America
2010–2014 Trend Analysis of US Heavy Duty (HD) Fleet Managers’ Preferences for Advanced Truck Technologies
Total Cost of Ownership and Downtime Reduction Driving Technology Adoption
The aim of the study is to analyse the trends pertaining to fleet managers preference for powertrain, safety, and telematics technologies in North America. Total cost of ownership, downtime reduction, and regulation compliance are emerging as the dominant factors influencing fleet managers desirability and willingness to pay for advanced truck tech...
USD 16,875.00 save 25 %
31 Dec 2014  |  North America
Automated Pipeline Interventions to Ensure Preventive Maintenance
This Micro Boom evaluates short term (20142016) opportunities across the midstream oil and gas value chain in North America (i.e., Canada and the United States) organized by business, growth, and profit opportunities. Key focal points of the research include investment climate for transportation and storage infrastructure and its impact for automa...
23 Dec 2014  |  North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
29 Oct 2014  |  North America
Industry Convergence and Growth in the US Automotive Aftermarket
This research service aims to identify trends within the automotive aftermarket for batteries, tires, motor oils, and brake pads. It also measures factors driving product selection, identifies brand use and preference trends by category, and evaluates purchase channel opportunities for each product. The 4 replacement parts markets are concentrated ...
USD 15,000.00 save 25 %
20 Oct 2014  |  North America
Balancing the Food Equation through Innovative Strategies and State of the Art Technologies
Dynamic variations in food preferences, convenience, food safety and security issues, and costs are defining customer requirements in the North American food and beverage (F&B) market. These requirements are evolving processing, production, packaging, and supply chain models for the F&B manufacturers, enabling market disruptions that include improv...
15 Oct 2014  |  North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
10 Oct 2014  |  North America
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...