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12 Mar 2019  |  Global

Three CX Trends Heading into 2019—A Postcard from the Technological Edge

Three CX Trends Heading into 2019

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy h...

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18 Mar 2019  |  North America

Global Internet of Things Policies, 2018

Innovative Benchmarking Index for 11 IoT Markets—ASEAN Countries Must Harmonize Their Data Privacy, Cross-Border Transfer, and Security Protocols or Risk Being Left Behind Global Competitors

The Internet of Things (IoT) has been introduced to solve a variety of business challenges faced by enterprises in the following categories: 1) visibility and insights, 2) optimization of business processes, 3) tracking of assets, 4) monitoring of assets and environment, 5) improved customer engagement, 6) enabling new services, 7) enabling new bus...

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12 Feb 2019  |  Asia Pacific

Asia-Pacific Network Security Market Q3 2018 Tracker

Increasing Focus on Consolidation and Integration to Better Manage Multi-vendor Security Environment

The Asia-Pacific network security market grew healthily at a YoY growth of 17.5% in Q3 2018. The YoY growth of this quarter was much stronger as compared to the previous second quarter, which grew at 11.8% YoY. Businesses in the region are increasingly focused on the value of consolidation and integration provided by the security vendors to effecti...

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22 Feb 2019  |  South Asia, Middle East & North Africa

Indian Contact Center Applications and Services Market, Forecast to 2022

Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience

Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the unde...

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21 Feb 2019  |  North America

North American Mobile Asset Management Market, 2019

Evolving Needs, New Solutions, and Growth Opportunities for Providers

This study examines strategies, participants, and growth opportunities in the North American mobile asset management market. Mobile asset management offerings are defined as solutions that use wireless tracking devices and cellular, location, and sensor technologies to remotely locate and monitor moveable assets that are outside of a company's fou...

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21 Feb 2019  |  Europe

End User Priorities for Customer Engagement in Europe, 2018

Navigating Digital Transformation in Contact Centers

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...

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01 Mar 2019  |  South Asia, Middle East & North Africa

Market Outlook for Next-generation Firewall and Unified Threat Management in India, 2017

Demand for Products Seen Across Tier II and Tier III Cities and a Wide Channel Reach Program would Help Vendors Meet the Need

Enterprises are talking about creating a connected world. Innumerable devices are being connected over the Internet, and volumes of data transfer happen within seconds. While network arms us with remaining connected 24x7 from anywhere in the world, it equally opens opportunities for cyber criminals to percolate through the network and steal confide...

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06 Mar 2019  |  Global

Innovative Use Cases of IoT in the FMCG Sector

Revenue-generating Business Models

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

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11 Jan 2019  |  South Asia, Middle East & North Africa

Middle East Mobile Payments Market

Innovation is Driving the Adoption of Cashless Payments in GCC Countries

Recent innovations in advanced information and communication technologies have enabled the digital transformation of financial services. As one of the fastest growing mobile network markets in the world, the Middle East represents an attractive opportunity for mobile-backed financial services solutions. The Gulf Cooperation Council (GCC) region has...

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24 Jan 2019  |  North America

North American Robotic Process Automation Market View for Customer Care, 2019

Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...

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