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04 Mar 2020  |  Latin America

The Transition to a successful Work at Home Agent (WAHA) Model

Exploring Trends and Growth Opportunities for Latin American Providers

The remote work modality is rapidly becoming the norm among office workers throughout the globe. According to Merchant Savvy, remote workers have grown 159% in 2019 since 2005, more than 11x faster than the rest of the workforce. Remote work is a way to work outside the employer´s premises, regardless from where. One common alternative is Home-Of...

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05 Feb 2019  |  Africa

Cloud Market in West Africa, 2018–2019

Appropriate Communication Infrastructure Development and Consumer Legislations Central to Growth in Cloud Services

The study provides information about the cloud market in West Africa. Ghana and Nigeria are the countries that have been analyzed in great detail. According to Frost & Sullivan, the cloud services market in West Africa is in the early stages of development, with international brands dominating the supply side. Local ICT providers are positioning th...

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28 Jan 2019  |  North America

North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019

Going Beyond Salaries and Surveys to Improve Cross Organizational Business Outcomes

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...

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24 Jan 2019  |  North America

North American Robotic Process Automation Market View for Customer Care, 2019

Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...

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11 Jan 2019  |  South Asia, Middle East & North Africa

Middle East Mobile Payments Market

Innovation is Driving the Adoption of Cashless Payments in GCC Countries

Recent innovations in advanced information and communication technologies have enabled the digital transformation of financial services. As one of the fastest growing mobile network markets in the world, the Middle East represents an attractive opportunity for mobile-backed financial services solutions. The Gulf Cooperation Council (GCC) region has...

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24 Dec 2018  |  North America

Top 5 Takeaways from Frost & Sullivan's Growth Innovation and Leadership 2018 Event

Surviving the Next Decade of Digital Transformation

Frost & Sullivan produces executive summits called Growth, Innovation and Leadership around the world. Participants and sponsors find tremendous value in attending these events due to the knowledge of speakers, the amount of interactions, the hands-on activities, and of course, the quality of generated leads. The last session of the event allows ev...

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21 Dec 2018  |  South Asia, Middle East & North Africa

Indian Cloud Services Market Outlook, Forecast to 2023

Businesses Consider Cloud Infrastructure a Core Component of their Business and are Exploring Different Cloud Solutions and Services, Fueling Market Growth

Cloud services have evolved to become the backbone of IT infrastructure, cutting across all segments of the industry, from large to small enterprises. Companies today are adopting different types of cloud offerings, including infrastructure hosting, SaaS offerings, productivity suites, and database hosting. They implement cloud technologies to sim...

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14 Dec 2018  |  Global

Analysis of the Global Consumer Headphones Market, 2018

Growth Opportunities for Consumer Headphones in Music and Sports

Consumer headphones have become an important and dynamic consumer technology category that Apple-owned Beats Electronics and Bose have been at the forefront of. This study provides an overview of the global market for consumer headphones used in music and sports. Music headphones are (stereo) headphones designed to enable the highest-quality sound ...

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