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28 Nov 2013  |  Asia Pacific

Analysis of Asia-Pacific Managed Security Services (MSS) Market, 2012

Growing Demand for Professional Security Services Drives the Market

The Asia-Pacific managed security services (MSS) market continued to gain greater momentum in 2012. A growing number of enterprises were looking at the professional security services to protect their network infrastructure. Getting more mature about IT security and becoming aware of the benefits of security services models in gaining operational fl...

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16 May 2014  |  Asia Pacific

Asia-Pacific Application Performance Management Market 2012

The Increasing Complexity of Business Applications is Driving the Market

Over the past few years, APM has been gaining greater traction among enterprises in Asia-Pacific due to the increased adoption of complex applications in the business environment. The complexity of applications implemented across multiple platforms in business organizations prompts enterprises to adopt advanced solutions to monitor and manage the p...

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18 Feb 2015  |  Asia Pacific

Analysis of Asia-Pacific Managed Security Services Market CY 2013

Increasing Concerns Over Advanced Threats Driving Demand for Security Services

The managed security service model continued to gain greater preference across countries in Asia-Pacific during 2013 as it recorded a steady growth of 10.5% on a year-on-year basis. The market saw greater adoption of cloud-based security services, while traditional device and infrastructure monitoring services remained the primary options for organ...

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03 Oct 2014  |  Asia Pacific

Asia-Pacific Application Performance Management Market CY 2013

Rapidly Changing Application Architecture and Business Environment Drives the Market

The Asia-Pacific Application Performance Management (APM) market continued to maintain its high growth momentum in 2013, with overall revenues registering $379.9 million, as growing enterprises in the region realized the importance of reliable and high-performing applications in the enterprise business environment. The on-premises APM segment cont...

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17 Dec 2015  |  Asia Pacific

Analysis of the Asia-Pacific Managed Security Services Market

Moving beyond Traditional Services to Advanced Detection and Remediation Capabilities

An increasingly sophisticated security landscape is challenging the validity of many enterprises’ IT setups, forcing them to seek providers of complementary and advanced services. This study explores Asia-Pacific’s managed security services (MSS) market through 2019 including forecasts and trends; drivers and restraints; and market share and c...

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23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

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04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

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10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

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04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 23