Search results for '**' (29 products)
20 Apr 2021  |  Global
Technologies Poised to Transform the Future of Organizations
For more than a decade, Frost & Sullivans Emerging Technology experts have provided specific answers to critical questions, guiding organizations through the Top 50 Emerging Technologies Platform. The team has lived technology discovery for decades and understands the science, the technology, and the details. Cutting-edge intelligence on the 50 mos...
20 Mar 2020  |  Asia Pacific
Market Demand is on the Rise, Primarily Driven by the Shift toward an OPEX Model, Flexibility, and Scalability
While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...
19 Mar 2020  |  Asia Pacific
The Proliferation of Mobile Devices and an Unprecedented Demand for Video Content in all its Forms have been Breaking the Traditional Barriers to Adoption, Creating New Opportunities in the Video Conferencing Market
The Asia-Pacific enterprise video conferencing market is witnessing increasing demand, driven by a focus on simplification and lower prices. End users are seeking an enhanced meeting experience, which is also driving the innovation of video collaboration products. The study sheds light on the competitive dynamic and provides a market share analysis...
17 Mar 2020  |  Asia Pacific
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...
15 Nov 2019  |  Asia Pacific
Increasing Adoption of Cloud-based SCM Services Hinders Uptake of On-premise SCM Services
The Asia-Pacific (APAC) secure content management (SCM) market continued to grow in 2018, and the Web security segment was the key growth driver. This segment dominates the market due to the strong adoption of measures to manage online content, mainly because of the stringent regulations in place and the need to comply with them and the rising numb...
USD 11,250.00 save 25 %
03 Jan 2017  |  Asia Pacific
Is the On-premise Telephony Market Making a Come Back?
The Asia-Pacific enterprise telephony market is estimated to grow from $1,976.0 million in 2015 to $2,103.2 million in 2022. This study analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (K...
USD 9,750.00 save 25 %
17 Dec 2015  |  Asia Pacific
Moving beyond Traditional Services to Advanced Detection and Remediation Capabilities
An increasingly sophisticated security landscape is challenging the validity of many enterprises’ IT setups, forcing them to seek providers of complementary and advanced services. This study explores Asia-Pacific’s managed security services (MSS) market through 2019 including forecasts and trends; drivers and restraints; and market share and c...
USD 12,000.00 save 25 %
18 Feb 2015  |  Asia Pacific
Increasing Concerns Over Advanced Threats Driving Demand for Security Services
The managed security service model continued to gain greater preference across countries in Asia-Pacific during 2013 as it recorded a steady growth of 10.5% on a year-on-year basis. The market saw greater adoption of cloud-based security services, while traditional device and infrastructure monitoring services remained the primary options for organ...
USD 12,000.00 save 25 %
23 Dec 2014  |  North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
USD 9,375.00 save 25 %
15 Oct 2014  |  North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
USD 9,375.00 save 25 %