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09 May 2018  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, Forecast to 2023

Moderate Growth is Expected, as Investment Will Shift from Core Application Segments

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...

USD 15,000.00

USD 12,750.00 save 15 %

15 Mar 2018  |  Asia Pacific

Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2023

Increased Awareness of Benefits Accelerating Adoption Across Geographies

Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...

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22 Feb 2018  |  Asia Pacific

Asia-Pacific Network-based Advanced Malware Analysis (NAMA) Solutions Market, Forecast to 2021

Evolving Threats and the Need to Build Cyber Resiliency Driving the Market

The demand for network-based advanced malware analysis (NAMA) solutions (network-based sandboxing solutions) continued to increase tremendously in 2016 due to the drastic increase in ransomware, state-sponsored, and other targeted malware attacks on organizations and businesses that have strategically sensitive data and are potentially willing to p...

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USD 12,750.00 save 15 %

14 Feb 2018  |  Asia Pacific

Asia-Pacific Managed Security Services Market, Forecast to 2021

Pressure to Reduce Operational Costs Driving MSS Adoption

In 2016, the Asia-Pacific (APAC) managed security services (MSS) market maintained a strong growth momentum. New security challenges caused by the evolving threat landscape, such as ransomware, zero-day and targeted attacks, and compromised Internet of Things (IoT) are driving enterprises to invest more in risk management tools to gain cyber resili...

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USD 12,750.00 save 15 %

03 Jan 2017  |  Asia Pacific

Asia-Pacific Enterprise Telephony Market 2015 Tracker

Is the On-premise Telephony Market Making a Come Back?

The Asia-Pacific enterprise telephony market is estimated to grow from $1,976.0 million in 2015 to $2,103.2 million in 2022. This study analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (K...

USD 13,000.00

USD 9,750.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 17