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20 Mar 2020  |  Asia Pacific

Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2025

Market Demand is on the Rise, Primarily Driven by the Shift toward an OPEX Model, Flexibility, and Scalability

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

USD 15,000.00

USD 12,750.00 save 15 %

19 Mar 2020  |  Asia Pacific

Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2025

The Proliferation of Mobile Devices and an Unprecedented Demand for Video Content in all its Forms have been Breaking the Traditional Barriers to Adoption, Creating New Opportunities in the Video Conferencing Market

The Asia-Pacific enterprise video conferencing market is witnessing increasing demand, driven by a focus on simplification and lower prices. End users are seeking an enhanced meeting experience, which is also driving the innovation of video collaboration products. The study sheds light on the competitive dynamic and provides a market share analysis...

USD 15,000.00

USD 12,750.00 save 15 %

17 Mar 2020  |  Asia Pacific

Asia-Pacific Contact Center Outsourcing Services Market, Forecast to 2025

Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market

The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...

USD 15,000.00

USD 12,750.00 save 15 %

15 Nov 2019  |  Asia Pacific

Analysis of the Asia-Pacific Secure Content Management Market, Forecast to 2023

Increasing Adoption of Cloud-based SCM Services Hinders Uptake of On-premise SCM Services

The Asia-Pacific (APAC) secure content management (SCM) market continued to grow in 2018, and the Web security segment was the key growth driver. This segment dominates the market due to the strong adoption of measures to manage online content, mainly because of the stringent regulations in place and the need to comply with them and the rising numb...

USD 15,000.00

USD 12,750.00 save 15 %

03 Jan 2017  |  Asia Pacific

Asia-Pacific Enterprise Telephony Market 2015 Tracker

Is the On-premise Telephony Market Making a Come Back?

The Asia-Pacific enterprise telephony market is estimated to grow from $1,976.0 million in 2015 to $2,103.2 million in 2022. This study analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (K...

USD 13,000.00

USD 9,750.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

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