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02 May 2019  |  Asia Pacific

Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2024

Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

USD 15,000.00

USD 12,750.00 save 15 %

19 Apr 2019  |  Asia Pacific

Asia-Pacific Network-based Advanced Malware Analysis (NAMA) Solutions Market, Forecast to 2022

The Demand for Cloud-based Sandboxing Drives Overall Market Growth.

The Network-based advanced malware analysis (NAMA) or sandboxing solution market maintained its strong growth momentum in 2017 due to the increasing needs for advanced malware detection and analysis in the wake of the rise of targeted attacks in the Asia-Pacific region. NAMA is an integral part of businesses’ holistic security strategies, which...

USD 15,000.00

USD 12,750.00 save 15 %

21 Nov 2018  |  Asia Pacific

Asia-Pacific Secure Content Management Market, Forecast to 2022

Ransomware Attacks and Regulatory Compliance Drive the SCM Market

The overall Secure Content Management (SCM) market continued to grow positively by 6.9% on a Year-over-Year (YoY) basis. SCM technologies have evolved drastically over the last few years due to changes in the threat landscape associated with email and Web gateways. Businesses are increasingly focusing on protection against such risks through the us...

USD 15,000.00

USD 11,250.00 save 25 %

03 Jan 2017  |  Asia Pacific

Asia-Pacific Enterprise Telephony Market 2015 Tracker

Is the On-premise Telephony Market Making a Come Back?

The Asia-Pacific enterprise telephony market is estimated to grow from $1,976.0 million in 2015 to $2,103.2 million in 2022. This study analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (K...

USD 13,000.00

USD 9,750.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 16