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04 Sep 2014  |  Asia Pacific

Analysis of the Asia-Pacific Secure Content Management Market 2013

Lack of Technology Development Hindering the Market Growth

The spending sentiments on content security solutions in Asia-Pacific remained steady in 2013, posting a YoY growth of 10.7%. Businesses continued to put a high priority on content security solutions, as both e-mail and Web have become the backbone of communications in enterprises business operational setup nowadays. The stable growth in the marke...

USD 17,500.00

USD 13,125.00 save 25 %

18 Jun 2014  |  Asia Pacific

Analysis of the Asia-Pacific ADC Market H1 2012

Growing Adoption of Application-Centric Business Model Will Drive the Market

The Asia-Pacific application delivery controller market registered a robust growth rate in H1 2012, as the evolution of the ADC into an application-centric delivery platform generated renewed interest in the technology from enterprises. Furthermore, the consolidation of data center as well as green data center initiatives taken by enterprises acted...

USD 13,500.00

USD 10,125.00 save 25 %

29 Dec 2014  |  Asia Pacific

Asia-Pacific Distributed Denial of Services (DDoS) Protection Market 2013

Increased Number of Volumetric and Sophisticated DDoS Attacks Drive the Market

The Distributed Denial of Service (DDoS) protection solution market continued to gain greater traction among organizations in Asia-Pacific (APAC) during 2013, as it experienced a strong growth of 28.6% on a year-on-year (YoY) basis. Increased number of DDoS attacks on government agencies and organizations across countries in APAC, during 2013, resu...

USD 13,500.00

USD 10,125.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 17