Display search results for ** instead (139 products)

Showing 31-40 of 139

09 Jul 2014  |  North America

High Security Risk Technologies Impacting IT Decision MakersUnited States and Europe

Opportunities for Network Security Technologies Providers

The overall research objective of this research was to measure the current use and future decision-making behavior toward information technology (IT), specifically network security technologies. Cloud computing is expected to grow rapidly across verticals and tablet usage is on the rise in the workplace. Both create a greater security risk in the o...

USD 12,500.00

USD 9,375.00 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

USD 12,500.00

USD 9,375.00 save 25 %

18 Jun 2014  |  Asia Pacific

Analysis of the Asia-Pacific ADC Market H1 2012

Growing Adoption of Application-Centric Business Model Will Drive the Market

The Asia-Pacific application delivery controller market registered a robust growth rate in H1 2012, as the evolution of the ADC into an application-centric delivery platform generated renewed interest in the technology from enterprises. Furthermore, the consolidation of data center as well as green data center initiatives taken by enterprises acted...

USD 13,500.00

USD 10,125.00 save 25 %

23 May 2014  |  North America

The Future of IT in the Healthcare Industry from an IT Decision Maker Perspective

Healthcare Opportunities in the United States and Europe.

The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web...

USD 12,500.00

USD 9,375.00 save 25 %

18 Apr 2014  |  North America

Future of Cloud Computing Technologies in Enterprises in the United States and Europe

Opportunities in the 5 Key Markets from a Customer Perspective

The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...

USD 12,500.00

USD 9,375.00 save 25 %

08 Nov 2013  |  South Asia, Middle East & North Africa

The Middle East Unified Communications Market

Consolidation of Participants in the Ecosystem is Leading to UC Market Development.

Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shift towards mobile applications are likely to be the key drivers for the unified communications market in the Middle East. Enterprise telephony, video conferencing, contact centers, and mobility are expected to be the ...

USD 14,000.00

USD 10,500.00 save 25 %

28 Oct 2013  |  Asia Pacific

Asia-Pacific Secure Content Management Market CY2012

Stable Growth is Anticipated in the email and Web Security Segments

The Asia-Pacific Secure Content Management (SCM) market continued to perform well during 2012, posting a healthy YoY growth of 13.7 percent, despite economic uncertainties posting negative impact on regional enterprises. The spending sentiment on email and Web security technologies remained high across enterprises, and it is set to continue in the ...

USD 17,500.00

USD 13,125.00 save 25 %

Showing 31-40 of 139