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09 Dec 2019  |  North America

Top Takeaways from the 15th Anniversary Customer Contact West

A Frost & Sullivan Executive MindXchange

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ...

USD 1,500.00
03 Dec 2019  |  North America

Why People Must be a Critical Aspect of Digital Transformation

99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99% of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research proves that...

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02 Dec 2019  |  North America

The Implications of Sharply Declining Prices for the CDN Industry

Data Shows Pricing On Very Large Deals is Down to an All-time Low of $0.001 Per GB Delivered

With customers having so many different CDNs to choose from, both regionally and globally, and the ease of use of switching between multi-CDN vendors, media delivery simply isn’t a sticky product. Media delivery pricing continue to fall and since CDNs are not able to make up for the lower price based on additional traffic volume on a consistent b...

USD 1,500.00
02 Dec 2019  |  North America

CenturyLink’s Strategic Acquisition of Steamroot

Streamroot Is A CDN provider With An Underlying P2P Technology

CenturyLink’s acquisition is motivated by improving the performance for viewers of live events and day/date content releases to reduce buffering and failed starts during peak hours and catch up TV. Streamroot leverages a software-based mesh network and a deterministic data science methodology, providing device awareness to ensure that consumers h...

USD 1,500.00
02 Dec 2019  |  North America

The Future Growth Prospects of Fastly After Its IPO in 2019

The Challenge Over the Next Five Years Will Be Scaling Its Network, Revenue and Customer Base

Fastly has the potential to become a $500M company in 3 years and hit $1.5B in revenue within 10 years, while also increasing margins in the 70% range. All of the market trends and data points to a big growth opportunity for companies like Fastly over the next few years as more customers demand greater flexibility and better performance across thei...

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02 Dec 2019  |  North America

Adobe’s Partnership with Veriskope Revives AMS and RTMP SDK

AMS and RTMP Were Products That Were Ahead of Their Time and are Headed For a Revival

With interactive video and communication the core part of services such as Twitch, eSports and online betting, Adobe Media Server and RTMP may be headed for a revival. Following an agreement with Adobe, a company called Veriskope plans to sell, support, upgrade, and enhance the Adobe Media Server (AMS), the RTMP SDK and several related video produc...

USD 1,500.00
02 Dec 2019  |  North America

YouTube Continues Its Impressive Growth Momentum in 2019

YouTube Reaches More 18-49 year Olds in an Average Week Than All Cable TV Networks Combined

YouTube has the highest share in reach and watch time among all ad supported OTT platforms. According to Nielsen, more than half of 18- to 49-year-olds in the US are either light viewers of TV or do not subscribe at all. Over 90% of these people watch YouTube. Watch time of YouTube on television screens alone tops 250 million hours per day. YouTube...

USD 1,500.00
26 Nov 2019  |  South Asia, Middle East & North Africa

Identity and Access Management Market in India, Forecast to 2023

Vendors Should Focus on Developing Innovative IAM Solutions that is Intelligent, Contextual, and Adaptive to Today‘s Threat Landscape

Most enterprises have started to empower their employees with digitalization; with digital entitlement, the aspect of digital identity has come. Managing the digital identity of employees across different ranks and functions is a challenge that the enterprise IT team has to deal with on a regular basis. This includes on-boarding of new users, creat...

USD 1,500.00
21 Nov 2019  |  Global

5G Security—A Critical Need for Next-Generation Cellular Networks

Integrated, Automated, and Low-Latency Operations are Essential for 5G Security

5G represents a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will deliver a potent combination of network capabilities and flexible options for network deployments, servic...

USD 1,500.00
19 Nov 2019  |  North America

English Proficiency is the New Black

The BPO Nearshore Growth Accelerator

This Frost & Sullivan Market Insight presents a broad overview of Business Process Outsourcing (BPO) market demand for English proficiency for call volumes originating from the United States. It highlights the key industry trends. In preparing this report, Frost & Sullivan conducted interviews with executives from the following companies: Alorica,...

USD 1,500.00

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