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10 Nov 2016  |  North America

Customer Experience Strategies

Linking Customer Delight with Operational Efficiencies

This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining opera...

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18 Oct 2016  |  Asia Pacific

Asia-Pacific Network Security Market Q1 2016 Tracker

Concerns over Targeted and Ransomware Attacks Driving the Market Growth Momentum

The Asia-Pacific network security market recorded a YoY growth of 10.4% in Q1 2016 with a strong demand particularly from Service Provider and Government segments. The consolidation trend in the industry will continue to create more driving forces for the market growth, as many organizations and enterprises are now looking at integrated platforms f...

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18 Oct 2016  |  Global

Unveiling the Top Global eCommerce Business Models

Tailoring the Business Models to Turn Shoppers into Customers and Nurture Omnichannel Presence

By 2020, there will be over 5 billion internet users, with over half of them accessing the internet over handheld tablet devices, and 80 billion connected devices worldwide. The digital transformation of personal entertainment as well as shopping is gathering pace, with the rapid rise in the volume of commerce from mobile platforms. There is a rapi...

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25 Oct 2016  |  Global

In-vehicle Payments

An Innovative Approach Creates New Retail Avenues and Revenue Streams with Personalized Services

Financial institutions have identified in-vehicle payment as a fantastic opportunity to expand their footprint in online payment solutions by leveraging tokenization and check-out payment services. This is not an easy task as car manufacturers are reluctant to open up access to the vehicle’s infotainment system in order to retain control of the q...

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21 Oct 2016  |  Asia Pacific

Asia-Pacific Network Security Market Q2 2016 Tracker

Strong Market Traction Drives by Rapid Evolving Advanced Cyber Attacks Landscape

The Asia-Pacific network security market recorded a YoY growth of 10.5% in Q2 2016, with Service Provider and Government segments exhibiting sturdy growth. As cyber attacks have become more sophisticated (such as ransomware and advanced persistent threats), enterprises are looking for a security solution that provides a more holistic and specific v...

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20 Dec 2016  |  North America

North American Cellular Carrier Overview for the Internet of Things, 2016

The Role of Carriers Evolves from Connectivity Providers to Supporting Solution Providers in Larger IoT Ecosystems

The Internet of Things (IoT) market landscape has changed significantly over the past 2 years. Since the transition from machine-to-machine (M2M), the focus has changed from connecting devices to building an ecosystem to manage devices, derive actionable data, and use this data to make decisions, all while protecting data from point of capture to p...

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01 Sep 2016  |  Global

Blockchain Applications in the Healthcare Industry

A New Data Infrastructure for Interoperable Services and Secure Records

The healthcare industry is primed for a radical rethink of its digital infrastructure. The current infrastructure does not support the security or interoperability requirements of connected lives. Blockchains can provide technology solutions to these challenges: interoperability, integrity and security, and portable user-owned data. Several innovat...

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17 Oct 2016  |  Global

Opportunities in Mobile Device Security

Strong Demand Will Rise From Fintech Companies Driven by the Need to Better Secured Hardware and Software Applications

Financial services organizations have developed a strong expertise in cyber security. The ecosystem has long protected physical networks and legacy systems with traditional managed security services (MSS). Furthermore, IT infrastructure has been divided in different sub areas (front, middle, and back offices) with the aim of minimizing the risk of ...

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05 Oct 2016  |  North America

Digital Transformation Meets the Contact Center

What Companies Need to Know to Survive in a Digital World

Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and ...

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26 Oct 2016  |  North America

Intelligent Solutions for Successful Selling

Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling

Sales intelligence (SI) solutions provide sales reps with customer insights (including context and timing) in order to close more sales in less time. SI, then, helps to turn prospects into customers, and create and build customer relationships. SI is offered standalone and in many products, notably prospecting and sales acceleration software, and w...

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Showing 41-50 of 59