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09 Nov 2016  |  North America

Hearing and Acting on the Voice of the Customer

Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab

Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...

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10 Nov 2016  |  North America

Enhancing Omnichannel Agent Productivity

Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

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13 Sep 2016  |  North America

An Insight into Tablet Plans, Pricing, and Purchasing

Analysis of North American Tier I Mobile Operator Tablet Trends

Innovative pricing and form factor options continue to change the landscape for tablets in North America. While the traditional purchase and subsidy models have started to give way to lease or installment purchasing options for smartphones, tablets have maintained both the full purchase and installment models. However, carrier pricing for tablets h...

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11 Nov 2016  |  South Asia, Middle East & North Africa

A Country & Industry Analysis—Sri Lanka Information Technologies (IT), 2016

Low Computer Penetration and Burgeoning Skilled Workforce to Provide a Boost to the IT Sector

With a mere 5% penetration of personal computers and a fast growing talent pool of English speaking workers with sophisticated technical skills, Sri Lanka is emerging as a prime destination for IT and IT outsourcing services. Sri Lanka also enjoys the advantage of a superior business environment and infrastructure over most other low cost emerging ...

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30 Sep 2016  |  North America

Traditional Corporate Social Responsibility is Out!

BPOs Transforming Employee Engagement into a Competitive Advantage

This Market Insight will explore how large Business Process Outsourcers (BPOs) are redefining and expanding traditional Corporate Social Responsibility (CSR) to deeply engage their agents and employees within the local communities they serve. Much more than a company call for donating to a favorite charity, the focus is on employee voluntarism, fee...

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30 Sep 2016  |  South Asia, Middle East & North Africa

Digital Enterprise Transformation in India

Improved Communication Infrastructure and New age Technology to Drive Sweeping Changes to Businesses in India

Indian enterprises have begun to embrace new age technologies to improve the operational efficiency, business processes and customer experience to address the competitive environment. Digital transformation is capable of transforming businesses by improving business agility. , empowering stakeholders and providing new revenue models. In India CIOs ...

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16 Sep 2016  |  Global

Data Center Benchmarking Strategy Study

Trends, Future Technologies and Business Models

Companies globally are trying to understand on how to keep their data safe and at the same time use technologies such as cloud computing to stay ahead of competition. Global companies have taken the hybrid route, where they are keeping their sensitive data inside their own data centers and the rest of the data is kept in the cloud. Companies can us...

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22 Sep 2016  |  North America

Growth Opportunities in the US Digital Advertising Market

Programmatic Advertising to be the Growth Engine for the US Digital Advertising Markets

This Frost & Sullivan market insight presents an analysis of the fast-growing US digital advertising market. Specifically, this insight outlines the key trends in the US digital advertising market and presents an overview of the key capabilities required to deliver comprehensive and unified cross-channel advertising solutions. Throughout this insig...

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08 Aug 2016  |  Africa

Key Challenges of Implementing Digital Transformation in Companies

How Can Businesses Ensure Digital Success?

Digital transformation is gathering momentum as a key to survival and growth for many companies and industries. This momentum is mirrored in global markets where consumers have become increasingly aware of the evolving technology landscape and are actively embracing advanced technology in their daily lives. Technology such as smartphones with high-...

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Showing 51-59 of 59