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20 Feb 2015  |  North America

The Impact of Mega Trends on IT in North America, Europe, and Latin America

An End-user Perspective

The objective of this research service is to measure IT decision makers current and future use of the technology. The regions analyzed in the study are North America, Europe, and Latin America. The research service covers the manufacturing, education, financial, government, healthcare, and retail sectors. It looks at IT solutions, such as smart ph...

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The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating d...

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27 Jan 2015  |  North America

The Future of IT in the Healthcare Industry in North America, Latin America, and Europe

An End-user Perspective

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry in North America, Latin America, and Europe. The Affordable Care Act, along with the pressure to reduce costs, is forcing vast changes in the healthcare system that will benefit the IT indust...

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02 Feb 2016  |  Europe

Open Data Strategies in Real-time Cities—Cambridge (UK) and Kazan (Russia)

Early Stage Adopters Offer Glimpses into Emerging Data Strategies, Governance Structures, Partnerships, and Challenges

This is the second in a series of city case study publications as part of Frost & Sullivan's Real-Time Cities Research Programme. It is becoming increasingly evident that cities have an opportunity to stimulate economic growth by opening up their substantial sources of data to digital service innovators. To become true real-time cities, they want t...

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22 Dec 2015  |  Global

The Role of Wearable Devices in the Home of the Future

Personalisation and Frictionless Control Will Drive Long Term Opportunities

As the proliferation of wearable devices increases, newer market applications emerge. The smart home market is an attractive opportunity for employing wearable devices. A nascent market, it is important for smart home and wearable vendors to understand the market potential and prepare for the evolution of the smart home ecosystem. In this report, F...

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09 May 2018  |  Asia Pacific

Australian Contact Center Applications Market, Forecast to 2023

The Market Will Continue Adopting Advanced Customer Contact Applications

The Australian contact center applications market grew by 2.8%, reporting total market revenue of $122.1 million in 2016. The market is forecast to decline at a CAGR of 1.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, In...

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09 May 2018  |  Asia Pacific

Chinese Contact Center Applications Market, Forecast to 2023

Local Competition was Strong Across Application Segments

The Chinese contact center applications market declined by 0.2%, reporting market revenue of $105.2 million in 2016. The market is forecast to see a CAGR of 1.4% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...

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09 May 2018  |  Asia Pacific

Hong Kong Contact Center Applications Market, Forecast to 2023

The Local Business Environment was Favorable to Market Development

The Hong Kong contact center applications market grew by 5.7%, reporting market revenue of $14.08 million in 2016. The market is forecast to grow at a CAGR of 2.2% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indon...

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09 May 2018  |  Asia Pacific

Indian Contact Center Applications Market, Forecast to 2023

Adoption of WFM and Analytics Applications Continued Growing

The Indian contact center applications market grew by 2.7%, reporting a market revenue of $65.2 million in 2016. The market is forecast to see a CAGR of 3.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, ...

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09 May 2018  |  Asia Pacific

Indonesian Contact Center Applications Market, Forecast to 2023

Digital Convenience Created Opportunities for Multichannel Customer Interaction

The Indonesia contact center applications decline by 1.1%, reporting market revenue of $14.9 million in 2016. The market is forecast to grow at a CAGR of 4.9% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia...

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