This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...

The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms...

This research service looks at the Asia-Pacific network security market, which had a sluggish quarter, a typical occurrence at the start of the year. The market faced a decline from the previous quarter, but positive growth occurred year over year in Q1 2012. The demand for security technologies generally remained strong. One factor that contribute...

The definition of DLP technology continued to evolve in 2011 as complexities in implementing a full-fledged, end-to-end DLP deployment meant that many enterprises in Asia Pacific were inclined to start with small and basic DLP engagements. Most enterprises were looking for fundamental DLP capabilities to be introduced in their security setups and o...

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on techn...

The Managed WAN Optimization Services Market continued to enjoy a growing awareness among enterprises and service providers in Asia-Pacific (APAC), as the segment recorded a robust growth rate in 2010 on a year-on-year (YoY) basis. Moreover, increasing pressure on enterprises in APAC to practice greater financial prudence in the wake of uncertain b...

The Asia-Pacific secure content management (SCM) market posted a healthy growth of 12.9 percent in 2011, as the demand for protection at the e-mail and Web gateways increased in the face of more sophisticated threats and attacks emerging in the cyberspace. With e-mail and the Web continuing to play a critical role as business tools and enablers in ...

The Asia-Pacific Infrastructure as a Service (IaaS) market is witnessing increasing traction as the delivery model offers lower total cost of ownership and is fast to implement. The research study covers the Asia-Pacific IaaS market and the six constituent regions including: ANZ, ASEAN, Greater China, India, Japan, and South Korea. It provides key ...