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07 Jun 2012  |  Asia Pacific
Broader Variety of Contact Center Applications to be on Hosted Platforms
This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia-Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...
06 Jun 2012  |  Asia Pacific
Growth Momentum Continues for Contact Center Services in Asia-Pacific
This study is an assessment of the contact center market across six regions in APAC: Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It presents market sizing and forecasts in terms of number of contact centers, number of agents, as well as number of agent positions at an overall Asia Pacific level, as well as by reg...
03 May 2012  |  Asia Pacific
APAC Contact Center Applications Market Returns to Positive Growth in CY 2010 After Sharp Decline
This study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications, providing the market sizing and market share by application and by country. Trends are also provided based on technology adoption and...
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05 Jul 2011  |  Europe
Mobile broadband market in Western Europe has witnessed a number of developments in the past five years. Most of these developments have been related to technology and business model evolutions. This study presents the various trends with respect to technology and market dynamics in the five major western European countries (France, Germany, Italy,...
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13 Mar 2011  |  Asia Pacific
The Asia Pacific (APAC) Managed Security Services (MSS) market recorded a modest growth of 6.1 percent on a YoY basis in 2009. The relatively sluggish market performance was mainly caused by the global economic slowdown, which resulted in enterprises becoming decidedly cautious and prudent with their spending in the IT arena.
14 Feb 2011  |  North America
The objective of the study is to research, analyze and forecast the emerging global market for low-cost trucks with an aim to deliver actionable information regarding the growth opportunities presented to global market participants. The study also presents region specific content and analysis. The study presents our effort focused on delivering inf...
10 Feb 2011  |  Asia Pacific
The Asia Pacific Contact Center Applications Market H1 2010, study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends ar...
02 Feb 2011  |  Asia Pacific
Assessment of Asia Pacific Contact Center Market CY2010
This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...
20 Nov 2010  |  Asia Pacific
This research service examines the hosted contact center services market in the Asia Pacific region. Market sizing and forecasting is provided at an APAC level in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Profiles of key hosted vendors and service providers in the reg...
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26 Oct 2010  |  Global
This research service provides an in-depth look at the smart card and integrated circuits market at a global level, breaking down into four geographic regions, EMEA, Asia Pacific (APAC), North and Latin America, and by application areas, such as SIM, banking, transport, Pay TV, etc. This study discusses market shares and forecasts the markets from ...