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The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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16 Sep 2015  |  Asia Pacific

Analysis of the Asia-Pacific Contact Center Applications Market

Omni-channel Integration Consolidates Communication Platforms

Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...

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28 Oct 2014  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2013

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...

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25 Jul 2013  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2012

Growth Stumbles as Global Economic Uncertainty Prevails

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...

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21 Nov 2012  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2011

Achieved Double-digit Growth Despite Concerns of Overall Economic Slowdown

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on techn...

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14 Nov 2012  |  Asia Pacific

Analysis of the Asia-Pacific Managed WAN Optimization Services Market 2010

An Overview of Service Provider Opportunities

The Managed WAN Optimization Services Market continued to enjoy a growing awareness among enterprises and service providers in Asia-Pacific (APAC), as the segment recorded a robust growth rate in 2010 on a year-on-year (YoY) basis. Moreover, increasing pressure on enterprises in APAC to practice greater financial prudence in the wake of uncertain b...

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15 Oct 2012  |  Asia Pacific

Asia-Pacific Infrastructure as a Service Market, 2011

Moving Beyond Initial Fears to Achieve Mass Acceptance

The Asia-Pacific Infrastructure as a Service (IaaS) market is witnessing increasing traction as the delivery model offers lower total cost of ownership and is fast to implement. The research study covers the Asia-Pacific IaaS market and the six constituent regions including: ANZ, ASEAN, Greater China, India, Japan, and South Korea. It provides key ...

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30 Jul 2012  |  Asia Pacific

Asia-Pacific Contact Center Services Market - Opportunity Landscape for Channels

IP Migration and Technological Expertise Requirements Bolster Market Growth

This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea, and ASEAN. Market trends, sizing, and forecasts are included for each region. In addtion to pricing and future trends, market drivers and restraints are exa...

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03 May 2012  |  Asia Pacific

Asia Pacific Contact Center Applications Market

APAC Contact Center Applications Market Returns to Positive Growth in CY 2010 After Sharp Decline

This study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications, providing the market sizing and market share by application and by country. Trends are also provided based on technology adoption and...

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This research service examines the hosted contact center services market in the Asia Pacific region. Market sizing and forecasting is provided at an APAC level in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Profiles of key hosted vendors and service providers in the reg...

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