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The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a funda...

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This research insight will provide actionable recommendations of not only where to start but also a methodology of how to proceed on the path of improving an SMB’s cyber security posture. Additionally, it includes recommendations to security providers that are looking to address this market segment.

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This market report on digital disruption in education will provide information technology (IT) vendors with an insight into the growth opportunities of the sector. Historically, education has been characterised by underestimated opportunities, given the poor visibility of the trends and challenges faced by the sector. Education technology can disru...

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03 Mar 2016  |  Europe

European Decision Makers Investment Sentiment toward Internet of Things (IoT), 2015

Stakeholder Action Points Clear as Respondents Cite Data Privacy, Security, and Compliance Concerns Holding Back IoT Investments

This research service aims to provide a snapshot of a small number of end users' investment attitudes towards Internet of Things (IoT) technologies in order to illustrate enterprises' views on developments in the IoT market. The study reveals that though the market is nascent, it has surprising open-mindedness towards traditional and new vendors. A...

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This SPIE report outlines a few evolutionary routes a CSP might take, and identifies several issues CSPs must keep in mind as they evolve to DSP status. The report also explains why ODAM plays such an integral part within this critical transformation process.

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This paper examines the state of AI business rationalization, and looks at one company, IBM, that is attempting to provide support to business leaders presented with the decision to adopt AI solutions.

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11 Mar 2016  |  North America

Breathing New Life into Active Directory

Mitigating Unstructured Data Exposure

While turning back the hands of time to a more locked down existence is unrealistic, the direction and consequences of sensitive data exposure and breaches are most concerning. Bridging these two is the subject of this week’s insight: data access governance (DAG), and the software solutions offered by STEALTHbits to improve and streamline DAG. Am...

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25 Mar 2016  |  North America

Security Services in North America

7,800 Security Professionals Provide Cyber Security Services Market Insights by Vertical Market and Size of Business

The market for security services is growing, and growing well. It is being led by companies such as AT&T, Dell, IBM, and Verizon. As with any market, demand is hardly uniform across the market. The goal of this insight is to provide perspective on the demand for security services in North America across market verticals and sizes of business.

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01 Apr 2016  |  North America

Monetizing B2B2X Partner Relationships: It's Complex and It's Not for Everyone

Heightened Risks Require Strategic Adjustments

The report highlights how some CSPs are addressing the multifaceted monetization needs of their growing customer base and the partner ecosystems that are rapidly bringing higher customer value to previously network only services. The report concludes with a customer example supported by one business solution supplier—CSG International—which add...

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08 Apr 2016  |  North America

DDoS Attack: Smoke Screen or Smoke Signal?

Where there is smoke, there is fire. Businesses must recognize DDoS attacks for the data security threat that they are, instead of the simple nuisances of earlier years. In this insight, Stratecast |Frost & Sullivan details the growing threat from smoke screen DDoS attacks, and offers business leaders recommendations for properly understanding DDoS...

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