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23 Nov 2020  |  Asia Pacific

Cloud Migration Fueling Hong Kong Contact Center Applications Market, Forecast to 2026

Demand for Personalisation and Multilingual Support to Drive Future Investments

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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25 Jun 2021  |  Asia Pacific

Asia-Pacific Cloud Workload Protection Growth Opportunities

Increasing Multi-Cloud Adoption Drives Investment in Dedicated CWP Solutions

Driven by digital transformation requirements, the trend of companies migrating to the cloud rose worldwide over the last few years and is likely to accelerate in the next few years. More businesses embarked on the cloud journey to support remote workers and quickly adapt to the requirements and challenges of the COVID-19 pandemic, another factor ...

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16 Feb 2021  |  Asia Pacific

Telcos Shifting to Become One-stop Solution Providers Creates Opportunities for the Asia-Pacific Internet of Things Market

Transformational Growth for the Automotive, Utilities, Logistics, Building, and Industrial Verticals across the Region

The Asia-Pacific (APAC) Internet of Things (IoT) market is expected to grow at a compound annual growth rate (CAGR) of 22.5% between 2019 and 2026 to reach a market size of $436.80 billion by the end of this forecast period. However, many enterprises remain unclear about the benefits and the maturity of IoT solutions available on the market. This r...

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23 Dec 2020  |  Asia Pacific

Emerging Disruptive Technologies Powering the Asia-Pacific Industrial Internet-of-Things Market, 2020

Future Growth Potential Beyond Connectivity Offers Unique Growth Opportunities for Telecommunication Services Providers

The Asia-Pacific (APAC) region is considered a global hub for manufacturing and industry. Additionally, governments across the region are undertaking bold digital transformation programs to achieve advanced industrial capabilities, particularly regarding the Industrial Internet of Things (IIoT). However, despite the hype, there remains considerable...

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24 Nov 2020  |  Asia Pacific

Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...

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23 Nov 2020  |  Asia Pacific

Digital Transformation and Cloud Migration Fueling New Zealand Contact Center Applications Market, Forecast to 2026

Growth Opportunities Driven by Demand for Proactive Customer Experience and Enhanced Application Functionality

New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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23 Nov 2020  |  Asia Pacific

Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026

Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics

The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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23 Nov 2020  |  Asia Pacific

Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026

Growth Potential Enhanced by Increased Adoption of Omnichannel Applications

Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

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23 Nov 2020  |  Asia Pacific

Cloud Migration and System Upgrades Powering Singaporean Contact Center Applications Market, Forecast to 2026

Adoption of Digital Channels, Analytics, and Speech Technologies to Create Growth Opportunities

Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...

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23 Nov 2020  |  Asia Pacific

Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026

Growing Focus on Efficiency and Cost Optimisation Attracts Investments

The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...

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Showing 1-10 of 112