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03 Feb 2021  |  Europe

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

USD 2,450.00
08 Jan 2021  |  Europe

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

USD 2,450.00
18 Dec 2020  |  Europe

AI-powered Voicebots Turbocharging European Customer Journeys, 2020

Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

USD 2,450.00
02 Feb 2016  |  Europe

Open Data Strategies in Real-time Cities—Cambridge (UK) and Kazan (Russia)

Early Stage Adopters Offer Glimpses into Emerging Data Strategies, Governance Structures, Partnerships, and Challenges

This is the second in a series of city case study publications as part of Frost & Sullivan's Real-Time Cities Research Programme. It is becoming increasingly evident that cities have an opportunity to stimulate economic growth by opening up their substantial sources of data to digital service innovators. To become true real-time cities, they want t...

USD 2,500.00

USD 1,875.00 save 25 %

08 Jun 2015  |  Europe

A Service-centric Approach to APTs

Managed Security Service Providers Help Resource-constrained Organisations Fight APTs

In this research service, Frost & Sullivan focuses on the advanced persistent threats (APT) landscape in Europe, the Middle East, and Africa (EMEA) and the technologies that are offered by service providers that aim to help the organizations protect themselves against these threats. The first section covers the background information on APTs and a ...

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USD 1,837.50 save 25 %

12 May 2015  |  Europe

Open Data Strategies of Real-time Cities

ICT Opportunities in Grand Lyon, Milton Keynes, Helsinki, and Dublin

Cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. In order to become true real-time cities, they want to do much more than simply publishing existing information and processes online. Differentiation lies in the foundations they put down in terms of data strategi...

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USD 1,837.50 save 25 %

24 Dec 2014  |  Europe

ICT Providers in Energy

Companies to Watch in Central and Eastern Europe

The energy sector in Central and Eastern Europe (CEE) is on the verge of smart grid transformation. Smart metering remains the key focal point, and smart grid technologies are deployed in pilot projects. This study provides a market analysis of smart energy development in CEE and presents key characteristics of the fast growing IT market in the reg...

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12 Sep 2014  |  Europe

Big Data in Retail

Big Data Analytics Central to Customer Acquisition and Retention Strategies in Retail

Large volumes of unstructured and structured data from a variety of sources contain valuable insights about customer behavior, which has the ability to contribute to the growth of retail businesses. There is tremendous growth potential in European market, which is a mix of growing and nascent market. This report will introduce the big data opportun...

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04 Jun 2014  |  Europe

Evolution of the European Meter Data Management Market

High-volume Data Management and Pattern Analytics will be the True ROI of Smart Meters

Utilities are becoming increasingly aware of the importance of efficient data management in smart metering projects. To manage and use the growing volume and variety of data, they must be capable of high-volume data management and data-pattern analytics. Although many utilities still fail to consider smart metering as a software project, meter data...

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14 Mar 2014  |  Europe

The Future of Mobile Authentication

Strengthening Identity Assurance without End-user Inconvenience

Although information and network security vendors have emphasised the need to move away from passwords to more sophisticated authentication methods, password breaches continue to be everyday news. Advances in mobile authentication products will address this challenge, and provide high security levels and greater end-user experience. Frost & Sulliva...

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USD 1,837.50 save 25 %

Showing 1-10 of 17