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27 Jan 2021  |  Global
Focus on Customer Engagement and Digital Tools
The global online sale of passenger vehicles is expected to rise from 1.2 million in 2020 to over 6 million by 2025 and this is driven by digitalization efforts at the manufacturer level and the dealership level as they seek to remain accessible with multiple digital touchpoints. Every automotive retail stakeholder can transform its customers' app...
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27 Jan 2021  |  Asia Pacific
Indonesia Defense Outlook to 2025
Regional geopolitics, increasing tension in the South China Sea, internal conflict and the impact of COVID 19 have created a new landscape of defence in Indonesia. The country is attempting to upgrade and improve their indigenous industry and capability especially in maritime and air defence. President Jokowi's goal of a minimum essential force by...
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18 Jan 2021  |  Asia Pacific
Ample Opportunities for Telcos in the Consumer and Enterprise Segments to Grow Revenue
Asia-Pacific (APAC) market trends show significant changes impacting telecommunications service providers. The COVID-19 pandemic is adding pressure on telcos revenues and profit margins, particularly in the consumer segment. In response, they are launching innovative service offerings, including digital solutions for consumers and ICT solutions for...
18 Jan 2021  |  Global
Technology Strategy Focusing on Tailor-made Products for Electric and Hybrid Electric Vehicles
The automotive lubricants industry is one of the key industries of leading economies that supply to customer segments such as automotive original equipment manufacturers (OEMs), repair shops, distributors, commercial fleet owners, and individual vehicle owners. The key end-user segments covered in this study are passenger car motor oils (PCMO) and ...
15 Jan 2021  |  Europe
Increased Innovation Investments and Demographic Shifts Offer Future Growth Potential
Russia experienced weak GDP growth in 2019. Russia's 2020 economic downturn was two-fold: the joint impact of a crash in the oil prices and health crisis mitigation lockdowns will keep the economy contracted till early 2021. How long are the economic constraints on the growth expected to last? What are the strategic imperatives for businesses in Ru...
12 Jan 2021  |  North America
Knowledge Creation and Mining for Improve Employee and Customer Engagement
Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...
08 Jan 2021  |  Europe
AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness
This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...
08 Jan 2021  |  South Asia, Middle East & North Africa
Future Growth Potential Driven by Robust Medium-term GDP and Expansive Working-age and Middle-class Populations
India is among the fastest-growing major economies, advantaged by an expanding middle class and working-age population. While signs of a slowdown were evident in 2019, the COVID-19 pandemic has catapulted the economy into a deep recession, similar to the global trend. This research examines the countrys outlook for the next decade and evaluates its...
07 Jan 2021  |  Global
The Demand for High Bandwidth Capacity Creates New Growth Opportunities
A new generation of tech-savvy consumers is using many devices and services in their homes, including extensive web surfing, downloading and uploading videos and photos, messaging, and voice over IP. Current DSL bandwidths are not sufficient to handle these large applications. Beyond entertainment, there are a significant group of applications that...
06 Jan 2021  |  Europe
Future Growth Potential Through Connected, Autonomous, Shared, and Electric (C.A.S.E.) Strategy Driving Growth Opportunities
Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities globally are responding to these changes by developing a more sustainable, seamless, and integrated transportation system. Additionally, cities are focusing on building the necess...